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Computer freezing and shutting down




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  #1  
Old 1st Sep 2008, 13:17
New Member
Posts: 6
 
Hello

I am having some very bad computer problems and would be eternally grateful if anyone here could help me.

My PC is constantly shutting itself down (complete power down) or freezing (I have to restart it, its completely frozen and nothing works. The temperatures of the CPU ranges between 50-61 Celsius when it freezes, which I don't think is too hot. Alot of the freezes happen when I am watching a video or playing a game, although not just then, it can freeze while doing anything. I have tried to download the latest drivers for my video card, this hasn't worked, but made it worse. And I have tried downloading my latest chipset drivers from MSI, this causes the computer not to get past the XP loading bar. I am very irritated by this problem, and if I could only know what the problem is so I can fix it, it would be great.

I have made an everest report, it is here.

I think it is also worth mentioning that while running this report, my computers fan speed was reduced to 150 rpm, im not sure how normal this is.
Quote:
--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Computer Type ACPI Multiprocessor PC
Operating System Microsoft Windows XP Professional
OS Service Pack [ TRIAL VERSION ]
Internet Explorer 7.0.5730.13 (IE 7.0)
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name COMPY
User Name jonesy
Logon Domain [ TRIAL VERSION ]
Date / Time 2008-09-01 / 14:17

Motherboard:
CPU Type DualCore Intel Pentium Extreme Edition 840, 3200 MHz (16 x 200)
Motherboard Name MSI P4N Diamond (MS-7160) (2 PCI, 1 PCI-E x1, 2 PCI-E x16, 4 DDR2 DIMM, Audio, Dual Gigabit LAN, IEEE-1394)
Motherboard Chipset nVIDIA nForce4 SLI Intel Edition
System Memory [ TRIAL VERSION ]
BIOS Type AMI (04/06/06)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce 6600 GT (256 MB)
3D Accelerator nVIDIA GeForce 6600 GT PCI-E
Monitor Samsung SyncMaster 150s/151s/155s/MagicSyncMaster CX151S [15" LCD] (HJGW301686)

Multimedia:
Audio Adapter Creative SB Live! 24-bit (CA0106) Integrated Audio Processor on MSI motherboard

Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
Storage Controller ACDZGMZC IDE Controller
Storage Controller MagicISO SCSI Host Controller
Floppy Drive Floppy disk drive
Disk Drive Maxtor 6V250F0 (250 GB, 7200 RPM, SATA-II)
Optical Drive HL-DT-ST DVDRAM GSA-4167B (DVD+R9:8x, DVD-R9:4x, DVD+RW:16x/8x, DVD-RW:16x/6x, DVD-RAM:5x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW/DVD-RAM)
Optical Drive OM1356E KSE755C SCSI CdRom Device
Optical Drive SONY DVD-ROM DDU1615 (16x/48x DVD-ROM)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) [ TRIAL VERSION ]
D: (NTFS) 16002 MB (549 MB free)
E: (NTFS) 72190 MB (3189 MB free)
Total Size [ TRIAL VERSION ]

Input:
Keyboard HID Keyboard Device
Keyboard Logitech HID-Compliant Keyboard
Mouse HID-compliant mouse
Mouse Logitech HID-compliant Cordless Mouse

Network:
Primary IP Address [ TRIAL VERSION ]
Primary MAC Address 00-13-D3-13-59-74
Network Adapter Marvell Yukon 88E8053 PCI-E Gigabit Ethernet Controller
Network Adapter NVIDIA nForce Networking Controller - Packet Scheduler Miniport (192. [ TRIAL VERSION ])

Peripherals:
Printer Adobe PDF
Printer Microsoft XPS Document Writer
Printer Send To OneNote 2007
FireWire Controller VIA VT6306 Fire II IEEE1394 Host Controller (PHY: VIA VT6307)
USB1 Controller nVIDIA MCP04 - OHCI USB Controller
USB1 Controller nVIDIA MCP04 - OHCI USB Controller
USB2 Controller nVIDIA MCP04 - EHCI USB 2.0 Controller
USB Device Habu Mouse
USB Device USB Audio Device
USB Device USB Composite Device
USB Device USB Composite Device
USB Device USB Composite Device
USB Device USB Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device

DMI:
DMI BIOS Vendor American Megatrends Inc.
DMI BIOS Version 080012
DMI System Manufacturer MSI
DMI System Product MS-7160
DMI System Version 100
DMI System Serial Number [ TRIAL VERSION ]
DMI System UUID [ TRIAL VERSION ]
DMI Motherboard Manufacturer MSI
DMI Motherboard Product MS-7160
DMI Motherboard Version 100
DMI Motherboard Serial Number [ TRIAL VERSION ]
DMI Chassis Manufacturer To Be Filled By O.E.M.
DMI Chassis Version To Be Filled By O.E.M.
DMI Chassis Serial Number [ TRIAL VERSION ]
DMI Chassis Asset Tag [ TRIAL VERSION ]
DMI Chassis Type Desktop Case
DMI Total / Free Memory Sockets 4 / 2

  #2  
Old 1st Sep 2008, 13:30
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Posts: 2,502
 
I think its almost certainly a GPU problem. I know you said you tried latest drivers but is it possible that the card just all together cannot cope with whats being asked of it?

You could try quite simply reducing the screen resolution.

Or depending on your make of card opening the control panel (I know this works with nVidia) and open the 3D settings tab, move it more in favour of performance and, therefore away from quality, if its already right up on high performance, stick it right in the middle.
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My System: Fordy_PC

Processor(s):
Intel Q6600 2.66 > 3.6
Motherboard:
Asus P5Q/L PRO (P43)
RAM Memory:
PNY XLR8 4GB @ 1066MHz
Graphics Card(s):
PNY nVidia GeForce 9400GT
Sound Card:
Asus HDAV 1.3 Deluxe
Hard Drive(s):
Seagate Barrcuda1TB&250GB
Optical Drive(s):
LG (HD) GGCH20L & LG oldy
Case / PSU:
Antec Sonata III
Cooling:
Stock
Network / Internet:
Nothing interesting ;)
Monitor(s):
2xAcer P193WAd 1xSammy40"
Operating System(s):
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  #3  
Old 1st Sep 2008, 13:38
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Posts: 3,191
 
What Ram have you installed ?
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My System: Home Build

Processor(s):
AMD 64 x 2 Dual Core 5200
Motherboard:
Asus M2V Rev 1.
RAM Memory:
4gb
Graphics Card(s):
NVIDIA GeForce 7300 GS
Sound Card:
5.1 Reatek On-Board
Hard Drive(s):
250 gb SATA & 400gb SATA
Optical Drive(s):
Pioneer 110 x 2
Case / PSU:
Stock / 550w Silent
Cooling:
Stock
Network / Internet:
10/100 Nic / 20MB Virgin
Monitor(s):
Fujitsu Siemens 22" TFT W
Operating System(s):
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  #4  
Old 1st Sep 2008, 14:02
Administrator
Posts: 10,280
 
I'd start by cleaning your CPU fan from dust regardless of any reported CPU temps.
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My System: Hybr!d

Processor(s):
AMD Turion 64 x2 TL-64 2.
Motherboard:
HP nForce 560
RAM Memory:
2GB DDR2 PC2-5300
Graphics Card(s):
Nvidia 7150M Onboard Inte
Sound Card:
5.1 Onboard Integrated
Hard Drive(s):
250GB 5400RPM SATA300
Optical Drive(s):
18x CD/DVDRW-DL ATA
Case / PSU:
Stock HP
Cooling:
Stock HP
Network / Internet:
10/100 Nic / 10MB Virgin
Monitor(s):
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Operating System(s):
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  #5  
Old 1st Sep 2008, 16:32
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Posts: 3,951
 
Seconding the cleaning but also would highly suspect the PSU.

Quote:
I think its almost certainly a GPU problem. I know you said you tried latest drivers but is it possible that the card just all together cannot cope with whats being asked of it?
No, this isn't possible.
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Processor(s):
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Motherboard:
MSI P6N SLI Platinum 775
RAM Memory:
2GB Patriot DDR2-800
Graphics Card(s):
PNY 8800GTS 320MB
Sound Card:
Sound Blaster Xtremegamer
Hard Drive(s):
1TB F3 + 500GB + 80GB
Optical Drive(s):
1x SATA
Case / PSU:
Antec 900 / Corsair 750HX
Cooling:
3 Yate-Loon 120mm + 200mm
Network / Internet:
Qwest
Monitor(s):
Dell 22" S2209W 1920x1080
Operating System(s):
Windows XP + 7
  #6  
Old 1st Sep 2008, 18:05
New Member
Posts: 6
 
My ram is 2x Corsiar twin XMS2 CL4 512mb.

Could it be a PSU problem, this would be surprising because my psu stopped working once and I brought just about the most expensive one I could find, a Tagan TG580-U22, 580 Watts.

Im running at only 1024x768 resolution.

Also, if it helps, when it crashes (either freezes or switches off) and I switch it back on and it loads a desktop, it will freeze or shut down while loading the desktop, this will happen a few times.
  #7  
Old 2nd Sep 2008, 01:28
Administrator
Posts: 10,280
 
Clean the CPU fan spotlessly, take it apart if you need to.
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  #8  
Old 2nd Sep 2008, 01:54
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Posts: 3,191
 
Try removing one stick of Ram and see how it behaves. If no better swap them around, still running on one.
  #9  
Old 3rd Sep 2008, 05:56
New Member
Posts: 6
 
Ok, I have done everyone now and the problem still exists, I even brought new fans to help air flow. Any idea what I can do now? Could it be a HDD problem at all?
  #10  
Old 3rd Sep 2008, 15:14
New Member
Posts: 6
 
Ok, so now my PC shut down like it always does, I rebooted it but the bios had reset. I dident bother to change it back, so my processor is running at 2800 mhz, rather than the usual 3200, and under device manager and task manager only one core is running, rather than 4 cores. But, the freezing and shutting down has completely stopped. However I dont want to use this PC with only 1 core running, with it running at 400mhz less than its intended to be run at. Anyone think this can narrow down the problem? Is it still heat?
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