Help please!!!!!!!!!!!!!!!!

**hayley** · #1 31st Aug 2007, 07:56

right i am new and i am starting with a problem!

i bought a hp computer 10 months ago and had nothing but problems i sent it back and it came back to me first with the hard drive etc not plugged in! i told them about this and and they said they do this for transport!

then it started with the same problems again! i sent it back and got it back today and it does not seem right first of all the s/n sticker has been taken of and put back on?

and the slots at the back! when i sent it there were two not there and it came back with these in ???

at the moment i am thinking that they have sent me another computer and put my s/n sticker back on it i am wanting to know is there any reson at all to take the sticker off??? any help would be great!

**evilfantasy** · #2 31st Aug 2007, 08:17

Is it a new computer or refurbished?

**hayley** · #3 31st Aug 2007, 08:19

new computer had it for about 12 months bought it from comet

**evilfantasy** · #4 31st Aug 2007, 08:42

By the way welcome to TCF.

Is it under warranty? If so can you force them to replace the unit with a new one?

If under warranty there may be a stipulation that they can replace parts with refurbished ones so this is why you may see a difference.

I am not trying to say you have nothing to be alarmed about. Just trying to see that you have all the information you need to do battle with if it comes to that. Don't let them catch you off guard.

Also what problems are you having? We may be able to get you on track.

**hayley** · #5 31st Aug 2007, 08:50

thanks!

i cant have a replacment till it has been sent back to hp 3 times!

theys said that they replaced the hard drive only ? so no need for replacment sticker?

it started by ............! re-booting , shuting down , closing programs, opening programs, being very very slow

i have done reboots and defrag etc and restores and put the disk thing in! but no joy i have not yet pluged it in yet! to see if it is still the same

**coolchris** · #6 31st Aug 2007, 10:39

Yer, as already said. Have a look at all the paperwork you have and especially the warranty's small print. Also might be an idea to phone Comets Head Office..not just the store you got it from. Head Office..deal with the top, not the Monkeys! (No disrespect to Monkeys by the way, LOL!)

**xactly** · #7 31st Aug 2007, 12:12

that just sounds like a virus to me?

**evilfantasy** · #8 31st Aug 2007, 12:44

Quote:

Originally Posted by xactly

that just sounds like a virus to me?

Good point. Do some spyware/virus scans.

**hayley** · #9 31st Aug 2007, 12:48

i have yes and nothing come up!

**coolchris** · #10 31st Aug 2007, 13:31

OK..have you tried an online virus and malware scan, instead of using your inbuilt software? Most major AntiVirus companies have this facility for nothing on their websites. This double checks that nothing is wrong with your virus scanner and its updates....