[gordon]

Hi everyone,

Im using a desk top computer and have recently bought a new wired Labtec keyboard to use with it but im having lots of problems getting it to work.

My old wired Labtec keyboard works fine but some of the keys are now missing and so i bought a new wired labtec keyboard to replace it but when i tried plugging it in i found that the computer itself would stall and would not start up properly (it just gets stuck on the intial Hewlett packard screen) and would not even reach the Windows Xp screen image.

I also found that when i plugged the new wired keyboard in and started the computer that my wired mouse stopped working as well. But when i then unplugged the new wired labtec keyboard and plugged back in the old wired labtec keyboard and started the computer again that the mice worked perfectly again and i just wanted some help resolving these problems with the wired keyboard and the wired mouse.

Please also note that the new labtec keyboard and the old one do not require any software installations to work and that they are supposed to be plug and play.

Many thanks
Gordon

[max11]

is this new one a usb? if so did you use a connector. or if the mouse is usb. sometimes using a usb of ione and a ps2 of another causes problems

[gordon]

Hi there Max,

No the keyboard and mouse are both not usb connected they simply plug into the relevant sockets.

Many thanks
Gordon

[philthomas]

Sounds like your new keyboard may be faulty ..... can you test it on another PC to check.

[gordon]

Hi Phil,

I only have this PC so im unable to test it on another computer unfortunately. What do you think could be causing the problems? As i cannot understand why plugging in a new keyboard which is the same manufacturer as the old one would cause my computer to not start up and to stop the mouse working too.

Many thanks
Gordon

[philthomas]

The reason I think it is faulty or maybe dead on arrival is simple ..... your old one works, your new one doesn't.

As you have said already it's a PS2 keyboard, so no drivers are needed .... it either works or it doesn't.

[max11]

mayben a loose wire in the cable but i would take it back to the shop and they will test it there and tell you the problem if there is one or replace it hopefully.

[PCFixer]

This may sound silly, but be SURE they are plugged into the correct ports. If you plug the keyboard into the mouse port, you will experience symptoms like the ones you are describing. Mouse is usually green and the keyboard is purple.

Good luck!

PCFixer

[TheOneAndOnly]

This used to happen with my modem, just re install the board as wireless normaly come with cd's.

[alex]

Please don't type your thread title's in caps.

It's the text equivalent of shouting.

Thanks.