Cannot connect using Internet explorer

**austringer** · #1 22nd May 2008, 08:22 AM

If this is in the wrong place,Please Excuse. A question from a computer Illiterate,I have been from orange for a number of years now,at the moment I am with Sky,But I am still using the Orange Site Builder,Where a web site was created for me a number of years ago,But Suddenly from 3 days ago I just cannot get it to open,It says on a white page Internet Ex cannot display the web page,I have a link to my web site on a Falconry forum that I am on,if I go to that link it opens up to our web site,BUT there are No pictures there,It has been working well for the past few years,but 3 days ago, it went like this,Please can any one give me any Ideas why.Thanks,Austringer

**evilfantasy** · #2 22nd May 2008, 08:47 AM

Have you tried clearing your cache and some basic cleanup?

Go to Start > Control Panel > Internet Options
In the General tab, Temporary Internet Files, click: Delete Files
When prompted, check: Delete all offline content
You can also check: Delete Cookies
- You will have to re-enter passwords at websites that require them.
Click OK

Then, go to Start >Run and enter: cleanmgr
Select the drive to clean:
Check the following boxes and then press OK to remove:
- Temporary Files
- Temporary Internet Files
- RecycleBin

Agree to the prompt to perform the action...

**philthomas** · #3 22nd May 2008, 11:09 AM

If I am reading things correctly, what you are saying is Orange was your Internet Service Povider, but you have now changed to Sky and the sitebuilder and webspace, provided by Orange, is not available and/or no longer working properly.

Could this be because Orange have deleted your Account and are in the process of clearing your website from their server ?

**Dave Hybrid** · #4 22nd May 2008, 11:18 AM

Originally Posted by philthomas

If I am reading things correctly, what you are saying is Orange was your Internet Service Povider, but you have now changed to Sky and the sitebuilder and webspace, provided by Orange, is not available and/or no longer working properly.

Could this be because Orange have deleted your Account and are in the process of clearing your website from their server ?

Sounds about right.

OP have you a link to the site, we can then confirm this.

**austringer** · #5 23rd May 2008, 08:12 AM

Originally Posted by philthomas

If I am reading things correctly, what you are saying is Orange was your Internet Service Povider, but you have now changed to Sky and the sitebuilder and webspace, provided by Orange, is not available and/or no longer working properly.

Could this be because Orange have deleted your Account and are in the process of clearing your website from their server ?

Hi Phil,I have been from Orange for at least 3 years,but still use their Site builder where my web site is,but suddenly 4 days ago it stopped showing,Thanks Phil

**thingie2** · #6 23rd May 2008, 08:17 AM

do you still pay for the site builder, or was it part of the subscription package?

**austringer** · #7 23rd May 2008, 08:28 AM

Firstly may I say THANKS to all out there for being so Helpfull, To Thingie2, Evilfantasy, Philthomas, and Dave hybrid I think that the gremlins have been playing around with me,for 3 min ago after being unable for 3-4 days to get onto my web site,it is back,I think that someone,somwhere knew that I had called in the BIG boys and took fright,Once again,MANY,MANY,THANKS to you all,here is a link to my site,just for you to see out of curio,Best Wishes ALL The ,Austringer,(thats a Flyer of Broadwinged Birds)

http://sitebuilder.orange.co.uk/serv...te=countryfile

countryfile.mysite.orange.co.uk

**austringer** · #8 23rd May 2008, 08:36 AM

Originally Posted by thingie2

do you still pay for the site builder, or was it part of the subscription package?

Sorry thingy2,I forgot to answer your Question,as above,My Bro in law made the site up for me a few years ago,although it is orange,the site builder is free to to non orange subscribers,I quite like it as a web site,Best Wishes,Austringer

**Dave Hybrid** · #9 23rd May 2008, 08:45 AM

The site works fine for me.

Is it just this site you cannot connect to?

**thingie2** · #10 23rd May 2008, 08:46 AM

if it's free it shouldn't be because you stoped being with them, maybe you should try ringing orange up and asking them about it.

**Dave Hybrid** · #11 23rd May 2008, 08:48 AM

Originally Posted by thingie2

if it's free it shouldn't be because you stoped being with them, maybe you should try ringing orange up and asking them about it.

It's NOT the website or orange, it's the PC causing the issue.

The site loads perfectly for me.

**austringer** · #12 23rd May 2008, 08:59 AM

As I said Boys,its all working perfectly again,I had a phone call to say just now to say that some others were getting some trouble the same time as I was with Orange,and that they were working on it,It seems like they have,Hope you like the link to my Web site,Thanks all again,Austringer

**philthomas** · #13 23rd May 2008, 09:01 AM

Maybe your best bet would be to talk directly to Orange and ask them if they have been having problems of late

**Dave Hybrid** · #14 23rd May 2008, 09:05 AM

Oh I see, so it was the site but it is fixed now, apologies thingie2.

**austringer** · #15 23rd May 2008, 10:01 AM

Originally Posted by Dave Hybrid

Oh I see, so it was the site but it is fixed now, apologies thingie2.

Once again,Thanks Dave to you and all the others,Best Wishes all,Austringer