Happy Xmas,,,but Annoying problem

alwaysasking · #1 24th Dec 2007, 08:56

Hi everyone. Happy XMAS! i am having a really annoying problem. My computer cannot access the website www.vodahost.com nor my vodahost website. However other computers on the same network can access these websites. According to my ISP, this rules out the chance that it could be an ISP related issue. After having no success with Sky.com (ISP) i phoned the company who made my computer. After i assured them that i had reset all IE properties and uninstalled and reinstalled IE7 aswell as trying on firefox, they said it was nothing to do with the computer. So next i contacted Vodahost, the server. They said my IP was NOT being blocked and after many many emails, they could not find the problem. They then told me to talk to the ISP, which i of course, had already done.
So now im stuck in a hole where i cant access a website that i REALLY need to access.
I can access the homepage of vodahost using the-cloak.com, but no other way. I tried to ping the website on command prompt. It just gives the message 'ping request could not find host www.vodahost.com, please check the name and try again'
Just to make sure i pinged a website that did work and it came up with all the usual stuff.
I do not hav any antivirus or firewall on, not even the windows one!
I have tried using a 'traceroute' tool on the internet and this is the reading it gives:

traceroute to vodahost.com (74.86.29.239), 30 hops max, 40 byte packets
1 vlan250.lon-service6.Melbourne.telstra.net (203.50.2.177) 0.629 ms 0.215 ms 0.256 ms
2 Bundle-POS1.exi-core1.Melbourne.telstra.net (203.50.6.14) 0.502 ms 0.404 ms 0.403 ms
3 Bundle-Ether2.chw-core2.Sydney.telstra.net (203.50.6.1) 14.837 ms 14.741 ms 14.737 ms
4 Port-Channel2.oxf-core1.Sydney.telstra.net (203.50.6.2) 14.835 ms 14.742 ms 14.887 ms
5 10GigabitEthernet6-0.syd-core04.Sydney.reach.com (203.50.13.34) 15.417 ms 15.388 ms 15.302 ms
6 i-4-1.sydp-core02.net.reach.com (202.84.144.249) 15.243 ms 15.185 ms 15.177 ms
7 i-9-0.sydp-core01.net.reach.com (202.84.221.89) 15.273 ms 15.198 ms 15.177 ms
8 i-0-0.wil-core03.net.reach.com (202.84.143.209) 169.707 ms 169.647 ms 169.65 ms
9 i-6-6.wil03.net.reach.com (202.84.251.226) 183.8 ms 168.041 ms 168.139 ms
10 ge-6-21.car3.LosAngeles1.Level3.net (4.68.111.137) 174.374 ms 174.558 ms 174.433 ms
11 ae-31-55.ebr1.LosAngeles1.Level3.net (4.68.102.158) 182.056 ms 179.781 ms 180.418 ms
12 ae-1-100.ebr2.LosAngeles1.Level3.net (4.69.132.6) 181.994 ms 174.834 ms 179.553 ms
13 ae-3.ebr3.Dallas1.Level3.net (4.69.132.78) 207.73 ms 211.262 ms 216.706 ms
14 ae-83-83.csw3.Dallas1.Level3.net (4.69.136.162) 207.295 ms * 206.798 ms
15 ae-3-89.edge3.Dallas1.Level3.net (4.68.19.136) 200.111 ms 201.077 ms 200.885 ms
16 te7-2.cer01.dal01.dallas-border.com (4.71.198.18) 248.684 ms 248.452 ms 248.583 ms
17 po53.fcr02.dal01.dallas-datacenter.com (66.228.118.166) 229.523 ms 228.59 ms 228.824 ms
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

This is a DNS reading:

CategoryStatusTest NameInformationParentPASSMissing Direct Parent checkOK. Your direct parent zone exists, which is good. Some domains (usually third or fourth level domains, such as example.co.us) do not have a direct parent zone ('co.us' in this example), which is legal but can cause confusion.INFONS records at parent serversYour NS records at the parent servers are:

ns1.vodadns.com. [74.86.29.232] [TTL=172800] [US]
ns2.vodadns.com. [74.86.29.233] [TTL=172800] [US]
[These were obtained from j.gtld-servers.net]PASSParent nameservers have your nameservers listedOK. When someone uses DNS to look up your domain, the first step (if it doesn't already know about your domain) is to go to the parent servers. If you aren't listed there, you can't be found. But you are listed there.PASSGlue at parent nameserversOK. The parent servers have glue for your nameservers. That means they send out the IP address of your nameservers, as well as their host names.PASSDNS servers have A recordsOK. All your DNS servers either have A records at the zone parent servers, or do not need them (if the DNS servers are on other TLDs). A records are required for your hostnames to ensure that other DNS servers can reach your DNS servers. Note that there will be problems if your DNS servers do not have these same A records.NSINFONS records at your nameserversYour NS records at your nameservers are:

ns1.vodadns.com. [74.86.29.232] [TTL=86400]
ns2.vodadns.com. [74.86.29.233] [TTL=86400]
PASSOpen DNS serversOK. Your DNS servers do not announce that they are open DNS servers. Although there is a slight chance that they really are open DNS servers, this is very unlikely. Open DNS servers increase the chances that of cache poisoning, can degrade performance of your DNS, and can cause your DNS servers to be used in an attack (so it is good that your DNS servers do not appear to be open DNS servers). PASSMismatched glueOK. The DNS report did not detect any discrepancies between the glue provided by the parent servers and that provided by your authoritative DNS servers.PASSNo NS A records at nameserversOK. Your nameservers do include corresponding A records when asked for your NS records. This ensures that your DNS servers know the A records corresponding to all your NS records.PASSAll nameservers report identical NS recordsOK. The NS records at all your nameservers are identical. PASSAll nameservers respondOK. All of your nameservers listed at the parent nameservers responded.PASSNameserver name validityOK. All of the NS records that your nameservers report seem valid (no IPs or partial domain names).PASSNumber of nameserversOK. You have 2 nameservers. You must have at least 2 nameservers (RFC2182 section 5 recommends at least 3 nameservers), and preferably no more than 7.PASSLame nameserversOK. All the nameservers listed at the parent servers answer authoritatively for your domain.PASSMissing (stealth) nameserversOK. All 2 of your nameservers (as reported by your nameservers) are also listed at the parent servers.PASSMissing nameservers 2OK. All of the nameservers listed at the parent nameservers are also listed as NS records at your nameservers. PASSNo CNAMEs for domainOK. There are no CNAMEs for vodahost.com. RFC1912 2.4 and RFC2181 10.3 state that there should be no CNAMEs if an NS (or any other) record is present.PASSNo NSs with CNAMEsOK. There are no CNAMEs for your NS records. RFC1912 2.4 and RFC2181 10.3 state that there should be no CNAMEs if an NS (or any other) record is present.WARNNameservers on separate class C'sWARNING: All of your nameservers (listed at the parent nameservers) are in the same Class C (technically, /24) address space, which means that they are probably at the same physical location. Your nameservers should be at geographically dispersed locations. You should not have all of your nameservers at the same location. RFC2182 3.1 goes into more detail about secondary nameserver location.PASSAll NS IPs publicOK. All of your NS records appear to use public IPs. If there were any private IPs, they would not be reachable, causing DNS delays.PASSTCP AllowedOK. All your DNS servers allow TCP connections. Although rarely used, TCP connections are occasionally used instead of UDP connections. When firewalls block the TCP DNS connections, it can cause hard-to-diagnose problems.INFONameservers versions[For security reasons, this test is limited to members]PASSStealth NS record leakageYour DNS servers do not leak any stealth NS records (if any) in non-NS requests.SOAINFOSOA recordYour SOA record [TTL=86400] is:

Primary nameserver: ns1.vodadns.com.
Hostmaster E-mail address: root.voda1.vodahost.com.
Serial #: 2007060810
Refresh: 3600
Retry: 7200
Expire: 1209600
Default TTL: 86400
PASSNS agreement on SOA Serial #OK. All your nameservers agree that your SOA serial number is 2007060810. That means that all your nameservers are using the same data (unless you have different sets of data with the same serial number, which would be very bad)! Note that the DNSreport only checks the NS records listed at the parent servers (not any stealth servers).
PASSSOA MNAME CheckOK. Your SOA (Start of Authority) record states that your master (primary) name server is: ns1.vodadns.com.. That server is listed at the parent servers, which is correct.
PASSSOA RNAME CheckOK. Your SOA (Start of Authority) record states that your DNS contact E-mail address is: root@voda1.vodahost.com. (techie note: we have changed the initial '.' to an '@' for display purposes). PASSSOA Serial NumberOK. Your SOA serial number is: 2007060810. This appears to be in the recommended format of YYYYMMDDnn, where 'nn' is the revision. So this indicates that your DNS was last updated on 08 Jun 2007 (and was revision #10). This number must be incremented every time you make a DNS change.PASSSOA REFRESH valueOK. Your SOA REFRESH interval is : 3600 seconds. This seems normal (about 3600-7200 seconds is good if not using DNS NOTIFY; RFC1912 2.2 recommends a value between 1200 to 43200 seconds (20 minutes to 12 hours)). This value determines how often secondary/slave nameservers check with the master for updates.PASSSOA RETRY valueOK. Your SOA RETRY interval is : 7200 seconds. This seems normal (about 120-7200 seconds is good). The retry value is the amount of time your secondary/slave nameservers will wait to contact the master nameserver again if the last attempt failed.PASSSOA EXPIRE valueOK. Your SOA EXPIRE time: 1209600 seconds. This seems normal (about 1209600 to 2419200 seconds (2-4 weeks) is good). RFC1912 suggests 2-4 weeks. This is how long a secondary/slave nameserver will wait before considering its DNS data stale if it can't reach the primary nameserver.PASSSOA MINIMUM TTL valueOK. Your SOA MINIMUM TTL is: 86400 seconds. This seems normal (about 3,600 to 86400 seconds or 1-24 hours is good). RFC2308 suggests a value of 1-3 hours. This value used to determine the default (technically, minimum) TTL (time-to-live) for DNS entries, but now is used for negative caching.MXINFOMX RecordYour 1 MX record is:

0 vodahost.com. [TTL=14400] IP=74.86.29.239 [TTL=14400] [US]
PASSLow port testOK. Our local DNS server that uses a low port number can get your MX record. Some DNS servers are behind firewalls that block low port numbers. This does not guarantee that your DNS server does not block low ports (this specific lookup must be cached), but is a good indication that it does not.PASSInvalid charactersOK. All of your MX records appear to use valid hostnames, without any invalid characters.PASSAll MX IPs publicOK. All of your MX records appear to use public IPs. If there were any private IPs, they would not be reachable, causing slight mail delays, extra resource usage, and possibly bounced mail.PASSMX records are not CNAMEsOK. Looking up your MX record did not just return a CNAME. If an MX record query returns a CNAME, extra processing is required, and some mail servers may not be able to handle it.PASSMX A lookups have no CNAMEsOK. There appear to be no CNAMEs returned for A records lookups from your MX records (CNAMEs are prohibited in MX records, according to RFC974, RFC1034 3.6.2, RFC1912 2.4, and RFC2181 10.3).PASSMX is host name, not IPOK. All of your MX records are host names (as opposed to IP addresses, which are not allowed in MX records).INFOMultiple MX recordsNOTE: You only have 1 MX record. If your primary mail server is down or unreachable, there is a chance that mail may have troubles reaching you. In the past, mailservers would usually re-try E-mail for up to 48 hours. But many now only re-try for a couple of hours. If your primary mailserver is very reliable (or can be fixed quickly if it goes down), having just one mailserver may be acceptable.PASSDiffering MX-A recordsOK. I did not detect differing IPs for your MX records (this would happen if your DNS servers return different IPs than the DNS servers that are authoritative for the hostname in your MX records).PASSDuplicate MX recordsOK. You do not have any duplicate MX records (pointing to the same IP). Although technically valid, duplicate MX records can cause a lot of confusion, and waste resources.PASSReverse DNS entries for MX recordsOK. The IPs of all of your mail server(s) have reverse DNS (PTR) entries. RFC1912 2.1 says you should have a reverse DNS for all your mail servers. It is strongly urged that you have them, as many mailservers will not accept mail from mailservers with no reverse DNS entry. Note that this information is cached, so if you changed it recently, it will not be reflected here (see the www.DNSstuff.com Reverse DNS Tool for the current data). The reverse DNS entries are:

239.29.86.74.in-addr.arpa vodahost.com. [TTL=86400]
MailPASSConnect to mail serversOK: I was able to connect to all of your mailservers.WARNMail server host name in greetingWARNING: One or more of your mailservers is claiming to be a host other than what it really is (the SMTP greeting should be a 3-digit code, followed by a space or a dash, then the host name). If your mailserver sends out E-mail using this domain in its EHLO or HELO, your E-mail might get blocked by anti-spam software. This is also a technical violation of RFC821 4.3 (and RFC2821 4.3.1). Note that the hostname given in the SMTP greeting should have an A record pointing back to the same server. Note that this one test may use a cached DNS record.

vodahost.com claims to be host voda1.vodahost.com [but that host is at 74.86.28.34 (may be cached), not 74.86.29.239]. PASSAcceptance of NULL <> senderOK: All of your mailservers accept mail from "<>". You are required (RFC1123 5.2.9) to receive this type of mail (which includes reject/bounce messages and return receipts).PASSAcceptance of postmaster addressOK: All of your mailservers accept mail to postmaster@vodahost.com (as required by RFC822 6.3, RFC1123 5.2.7, and RFC2821 4.5.1).PASSAcceptance of abuse addressOK: All of your mailservers accept mail to abuse@vodahost.com.INFOAcceptance of domain literalsWARNING: One or more of your mailservers does not accept mail in the domain literal format (user@[0.0.0.0]). Mailservers are technically required RFC1123 5.2.17 to accept mail to domain literals for any of its IP addresses. Not accepting domain literals can make it more difficult to test your mailserver, and can prevent you from receiving E-mail from people reporting problems with your mailserver. However, it is unlikely that any problems will occur if the domain literals are not accepted (mailservers at many common large domains have this problem).

vodahost.com's postmaster@[74.86.29.239] response: >>> RCPT TO:<postmaster@[74.86.29.239]> <<< 501 <postmaster@[74.86.29.239]>: domain literals not allowed PASSOpen relay testOK: All of your mailservers appear to be closed to relaying. This is not a thorough check, you can get a thorough one here.

vodahost.com OK: 550-blue.dnsstuff.com (test.DNSreport.com) [74.53.59.133] is currently not 550-permitted to relay through this server. Perhaps you have not logged into 550-the pop/imap server in the last 30 minutes or do not have SMTP 550 Authentication turned on in your email client. WARNSPF recordYour domain does not have an SPF record. This means that spammers can easily send out E-mail that looks like it came from your domain, which can make your domain look bad (if the recipient thinks you really sent it), and can cost you money (when people complain to you, rather than the spammer). You may want to add an SPF record ASAP, as 01 Oct 2004 was the target date for domains to have SPF records in place (Hotmail, for example, started checking SPF records on 01 Oct 2004). WWW
INFOWWW RecordYour www.vodahost.com A record is:

www.vodahost.com. A 74.86.29.239 [TTL=300] [US]
PASSAll WWW IPs publicOK. All of your WWW IPs appear to be public IPs. If there were any private IPs, they would not be reachable, causing problems reaching your web site.PASSCNAME LookupOK. Some domains have a CNAME record for their WWW server that requires an extra DNS lookup, which slightly delays the initial access to the website and use extra bandwidth. There are no CNAMEs for www.vodahost.com, which is good.INFODomain A LookupYour vodahost.com A record is:

vodahost.com. A 74.86.29.239 [TTL=14400]

THANKS SO MUCH. I WOULD BE SO GRATEFUL IF YOU COULD HELP ME!