[trishaj]

Hi - can anyone help.
I Have a Canon Pixma MP170 multifunction which wont scan.

My Pc knows it is there - no problem with printing and when I check my control panel - Scanner/cameras the scanner is there.

But each scan attempt fails with the message

Cannot communicate with Scanner.

Can anyone help - has anyone had a similar problem and has been able to resolve it.

Trish

[Elijah]

I'm assuming you are running window xp.

Is the driver for the scanner installed? Remember that the scanner driver is different from the printer driver. When you open My Computer does it show up? Also you can check in device manager as well. Go to Start->Run type devmgmt.msc and press enter.

If you see any devices with a yellow icon then the drivers are not installed for it. If there is an icon but a yellow exclamation beside then that means there is a problem with it.

Try re-installing the drivers if this is the case or un-install the device then re-install.

If the drivers are already installed post back with the exact error you are getting(word for word)

Elijah