[themadpanda1989]

im trying to connect said printer to my dell pc and every time it pops up on the wizard thats the error message i get iv unpluged it and pluged it back in and uninstalled and reinsatlled the driver any help wud be glady accepted (its connected through a usb if that helps in any way)

Dale Barraclough

p.s i know im a cheepsake using a free printer but who can turn down a freebie

[Rik]

We need to know what version of windows you are using. :)

[themadpanda1989]

oh its an xp (knew i had forgot something)

[Rik]

Do you get any error messages at all from the installation of the driver? If so, what exactly does it say?

[themadpanda1989]

"there was a problem installing this hardwear
dell photo printer 720
an error occurred during the installation of this device
the specified print moniter is unknown"

[Rik]

Hmmm, did the installation softwrae come with the printer or have you downloaded it from the net?

Are you absolutely sure the printer is a dell photo printer 720? (I know it's a silly question, but it pays to be %100 sure)

Is there a readme with the installation software? Does it state that the printer must be connected before the installation or after it?


Sorry for all the questions but we have to get to the root cause of your problem. :)

[themadpanda1989]

both iv tryed and yes i am and nope no readme (unless u count the licencing crap)

[Rik]

Ok, you may well need to do a fresh install in order to get it to work. Have a look in windows\inf and see if you can locate any information that looks to be the driver and delete it and try the install again.

[themadpanda1989]

done that allready lol