Faded Photos

**austringer** · #1 11th Aug 2008, 00:41

I have just bought a new all in 1 Cannon Printer,Pixma mp470 To go with my Compaq I believe it is a SR5249 uk Tower,Please excuse (Computer Illiterate)The printer that I had was a Cannon Smartbase mp370,But this 1 only prints FADED PRINTS from my Documents where I keep all my photos,If I connect my camera by USB to the Printer,or if I get a photo from say Picassa then they are great,but I cannot get clear photos from my Documents,WHY PLEASE

**thingie2** · #2 11th Aug 2008, 09:54

Try updating the printer drivers, you should be able to get them from the cannon website if you hunt around a bit.

**Mike0001** · #3 11th Aug 2008, 12:39

Quote:

Originally Posted by austringer

I have just bought a new all in 1 Cannon Printer,Pixma mp470 To go with my Compaq I believe it is a SR5249 uk Tower,Please excuse (Computer Illiterate)The printer that I had was a Cannon Smartbase mp370,But this 1 only prints FADED PRINTS from my Documents where I keep all my photos,If I connect my camera by USB to the Printer,or if I get a photo from say Picassa then they are great,but I cannot get clear photos from my Documents,WHY PLEASE

Is it possible that the printer is pre-processing the pics under certain circumstances? eg, contrast enhancement?

**serverguy** · #4 11th Aug 2008, 13:31

How are you printing from My Documents? What button are you pressing to make it print?

It might be that you are printing a sort of preview, rather than printing the full resolution picture.

**thingie2** · #5 11th Aug 2008, 14:07

Quote:

Originally Posted by serverguy

How are you printing from My Documents? What button are you pressing to make it print?

It might be that you are printing a sort of preview, rather than printing the full resolution picture.

Yea, that's possible, what quality are you printing at? because atleast with my printer, if you print at draft quality, it's very faded.

**austringer** · #6 12th Aug 2008, 03:58

THINGIE,MIKE0001and SERVERGUY,Many Thanks Mates for trying to help,What you have to Remember,being Computer Illiterate,you only have to say Driver update to me to start baffling me,,But to start with,When I go as I always have into Documents,I select a Folder of Photos and select the 1 that I want to print,and right click on it to open then go to the print sign and click on it and thats it,but with this Prtinter I do the same and it starts to print ,BUT when the photo appears it is all there but just a faded version,I got on the phone to the TECH GUYS on my Warranty at Currys last night for over 3/4 of an hour,and in the end they did a series of what ever and took over my Screen so that they could try to remedy it,and in the end they couldnt,and finally said as you guys sugested to try Canon for Drivers,But as I said earlier,if I connect my Camera lead to the USB on the Printer,the photo is Perfect,the same as when I get a photo up in Picassa,Can anyone help out on what Driver,Please,Many Thanks guys

I have got these but which 1 http://software.canon-europe.com/products/0010526.asp

**serverguy** · #7 12th Aug 2008, 04:22

I would suggest number 25. on that page. I think thats the one you need.

It is a crap show by Currys if they leave you with it still not working and tell you to update the drivers.

If it still doesn't work I suggest you go back into the shop and speak to them there. Tell them your problem and say teh Tech Guys didn't fix it. Hopefully they will give you a different model or similar.

They cannot just give you a printer that doesn't work as advertised.

**austringer** · #8 12th Aug 2008, 04:57

Quote:

Originally Posted by serverguy

I would suggest number 25. on that page. I think thats the one you need.

It is a crap show by Currys if they leave you with it still not working and tell you to update the drivers.

If it still doesn't work I suggest you go back into the shop and speak to them there. Tell them your problem and say teh Tech Guys didn't fix it. Hopefully they will give you a different model or similar.

They cannot just give you a printer that doesn't work as advertised.

Cheers Serverguy I will try it,Many Thanks

**austringer** · #9 12th Aug 2008, 05:40

If it still doesn't work I suggest you go back into the shop and speak to them there. Tell them your problem and say teh Tech Guys didn't fix it. Hopefully they will give you a different model or similar.

They cannot just give you a printer that doesn't work as advertised.
__________________Hi Serverguy,Nope Downloaded it and its still the same, Considering that the Printer is working through my camera and Picassa,Would it be possible that they would change it,When I was speaking to a Shop Tech guy at the Store we bought it from and I said we bought this Compaq tower about March,to replace our other 1,but it would not Scan only Print with the printer we had before this one,,eventhough some one down loaded a Driver for that 1,So he knew that I wanted a all in 1 printer that would work with the Compaq tower that I have,Many Thanks,

**serverguy** · #10 12th Aug 2008, 05:43

I assume you got some sort of warranty with it?

What I suggest you do is take both the printer and the computer into the store, and explain that you just bought it and were told that it would work.

Let them sort it out and don't leave until it is fixed, or you have a new printer that they have shown to be working.