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  #1  
Old 12th Mar 2008, 00:43
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Default Hp color laserjet 3500n

at work we have the printer above and atm we cant print anything because its got a paper jam but ive open it up and i cant see it anywere atall also another IT mate of mine has had a look at it and he cant see a jam in it aswell can anyone help

  #2  
Old 12th Mar 2008, 11:56
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Default Hp color laserjet 3500n

Have you tried resetting it? Pulling the power plug?
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  #3  
Old 12th Mar 2008, 13:37
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Default Hp color laserjet 3500n

yes
  #4  
Old 12th Mar 2008, 15:11
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Default Hp color laserjet 3500n

There'll be a manual with it.

Paper strips can get stuck invisibly under feed bars, all sorts.

If not you can always call out an engineer to tut over it, it's a company printer.
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  #5  
Old 13th Mar 2008, 10:47
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Default Hp color laserjet 3500n

As Spot said, there is probably just something holding up one of the switches that detects a paper jam. Just have a real good look over it, you may have to part take it apart.
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