[solotekk]

i am having difficulty installing drivers for my brother 4040cn printer. the connection is usb. i downloaded the software from the manufacturers website. i have a known good cable, so it's not the cable that is the problem. The install was successful, but i am unable to print a test page. it returns with an error. I added a local usb printer port, and am still getting the error.

Can someone please assist me in troubleshooting this issue?
your help is greatly appreciated.

[Mike0001]

What happens when you unplug the brinter then plug it in again?

Also, right click on "My Computer" and select "Manage". Under "Device Manager" are there any devices with a big yellow "!" through them?

[gonzo101]

wot did u do first did u install the software first or plug in the usb as u need to install the software first

[serverguy]

Originally Posted by gonzo101 wot did u do first did u install the software first or plug in the usb as u need to install the software first

Please no text language.

It shouldn't really make too much difference anyway.

[The Carrot]

are you running vindows vista if so are you installing the right drivers and are they compatible. failing that there could be a problem with you printers internal document manager. Take it back if so solution rises

[Desertfish]

Originally Posted by serverguy It shouldn't really make too much difference anyway.

For once I have to dissagree... Although it is always recommended to install the drivers first when you want to conect a new USB device to you PC, it usually doesn't make a difference... unless you're talking about printers. I have had the same problem 3 times in a row with 3 different printers. Each time i connected the printer before installing the drivers I was running into differnet problems. Only whe I installed the drivers first and then connected the printer did I get things to work propperly.

Cheers:
Chris