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  #1  
Old 2nd May 2008, 01:38
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Posts: 50
Default Need assistance

i am having difficulty installing drivers for my brother 4040cn printer. the connection is usb. i downloaded the software from the manufacturers website. i have a known good cable, so it's not the cable that is the problem. The install was successful, but i am unable to print a test page. it returns with an error. I added a local usb printer port, and am still getting the error.

Can someone please assist me in troubleshooting this issue?
your help is greatly appreciated.

  #2  
Old 2nd May 2008, 06:20
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Posts: 1,235
Default Need assistance

What happens when you unplug the brinter then plug it in again?

Also, right click on "My Computer" and select "Manage". Under "Device Manager" are there any devices with a big yellow "!" through them?
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  #3  
Old 19th May 2008, 06:46
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Posts: 2
Default Need assistance

wot did u do first did u install the software first or plug in the usb as u need to install the software first
  #4  
Old 20th May 2008, 12:52
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Skill Level: Advanced
Posts: 2,893
Default Need assistance

Quote:
Originally Posted by gonzo101 View Post
wot did u do first did u install the software first or plug in the usb as u need to install the software first
Please no text language.

It shouldn't really make too much difference anyway.
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  #5  
Old 25th May 2008, 17:18
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Default Need assistance

are you running vindows vista if so are you installing the right drivers and are they compatible. failing that there could be a problem with you printers internal document manager. Take it back if so solution rises
  #6  
Old 1st Jun 2008, 00:16
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Posts: 186
Default Need assistance

Quote:
Originally Posted by serverguy View Post
It shouldn't really make too much difference anyway.
For once I have to dissagree... Although it is always recommended to install the drivers first when you want to conect a new USB device to you PC, it usually doesn't make a difference... unless you're talking about printers. I have had the same problem 3 times in a row with 3 different printers. Each time i connected the printer before installing the drivers I was running into differnet problems. Only whe I installed the drivers first and then connected the printer did I get things to work propperly.

Cheers:
Chris
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