[Xeon]

Hi

Yesterday through my door came my new Sony DRU-190S S-ATA DVD ROM Drive...

I unplugged my old one which was IDE thinking it was caput until i read an earlier thread lol, but a bit late now.
I connected up my new S-ATA drive and upon Boot-up i got a message saying it was ACPI Incompatible (I understand this is power configuration). I then logged into windows and my drive seems non existant (ie, windows dosnt recognise it, its not under my computer etc). So i went into device manager, it detects the drive but has an [error code 19] "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged". I followed this error codes instructions from http://support.microsoft.com/kb/310123 but nothing is happening and im getting very frustrated, The drive is connected properly as it spins, opens, lights work etc but still nothing...

Thanks to anyone that can solve this annoying problem

[Rik]

You need to have a look at the settings within your bios to see if anything needs to be set properly. Refer to your manual for this.I will need to know what computer you have and what windows version you have before i can help further. :)

[Xeon]

I have had a look right through BIOS to see what settings i can change. My CD Drive is plugged into my S-ATA 2 Port.

Its the only drive in my system and my BIOS supports ACPI (Advanced Configuration and Power Interface). My CD Drive upon Boot-up says it is ACPI Incompatible.

I have tried turning ACPI Support off in BIOS but then my PC dosnt boot windows up at all: I have Microsoft Windows XP Professional.
I have looked in my user manual for solutions, but there is none in there for this problem.
I have also tried changing my S-ATA Contoller settings from Legacy to Off and back. None of these seem to work

[Rik]

It looks as though you have gotten the wrong dvd drive for your mobo (motherboard) then.

Have a look for a firmware update for the drive and/or updates for your mobo.

If you have no luck with that then im afraid you will need a different drive.

[philthomas]

Sounds like a registry corruption problem try this :

Go to Device Manger
Click Uninstall, and then click Scan for hardware changes to load a usable driver.
Restart the computer in Safe Mode, and then select Last Known Good Configuration. This rolls back to the most recent successful registry configuration