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  #1  
Old 16th Jul 2007, 11:56 AM
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Red face External Hard Drive not recognised by PC

Hi, I recently bought an external hard drive to use as backup for my home PC. However when I plug it in via USB it doesn't appear in My Computer so I can't access it. I've checked within Device Manager and it is shown there under Other Devices. I have also tried plugging the hard drive into my work laptop and it is recognised instantly. Both pc and laptop are running Windows XP although only my home pc has SP2 installed. Can anyone help with suggestions as to what I can do to make this drive available on my home pc? Thanks.

Last edited by GerM : 16th Jul 2007 at 11:57 AM.
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  #2  
Old 16th Jul 2007, 12:17 PM
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Default External Hard Drive not recognised by PC

Did you try a reboot? Did you try other USB slots?
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  #3  
Old 16th Jul 2007, 12:23 PM
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Default External Hard Drive not recognised by PC

Yeah I have tried all USB ports and have rebooted pc a number of times to no avail.
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Old 16th Jul 2007, 12:26 PM
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Default External Hard Drive not recognised by PC

sounds like it needs drivers, did it come with drivers? What brand is it?
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  #5  
Old 16th Jul 2007, 01:05 PM
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Default External Hard Drive not recognised by PC

Its meant to be plug n play which is the case on my laptop but not with my home pc, so no drivers required. It didn't come with any drivers.

When I plug it into the laptop it appears as "Initio Toshiba MK3012GAS USB Device". I've tried looking for drivers for this device name but with no luck.
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  #6  
Old 16th Jul 2007, 01:09 PM
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Default External Hard Drive not recognised by PC

Is it USB 2.0 and you don't have it?

Also try re-installing your USB/Motherboard drivers.
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  #7  
Old 16th Jul 2007, 01:15 PM
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Default External Hard Drive not recognised by PC

Hi, yes it is USB 2.0 and both pc and laptop have it.
As for reinstalling USB & Motherboard drivers I would need advice on how to do that.
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Old 16th Jul 2007, 01:20 PM
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Default External Hard Drive not recognised by PC

Is the PC branded?

If so what is the make and model?
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  #9  
Old 16th Jul 2007, 01:25 PM
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Default External Hard Drive not recognised by PC

Have you formatted this new drive yet Germ?
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  #10  
Old 16th Jul 2007, 01:41 PM
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Default External Hard Drive not recognised by PC

The pc is a Dell Dimension DIM 2400 Pentium 4.

I've not formatted the disk as the pc can't see it so I can't do anything to it.
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  #11  
Old 16th Jul 2007, 01:45 PM
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Default External Hard Drive not recognised by PC

You can't see it in My Computer that's all.
Go to Control Panel/ Admin Tools/ Computer Management/ Disk Management, now you should see the drive just right click on it and format it.
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  #12  
Old 16th Jul 2007, 02:33 PM
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Default External Hard Drive not recognised by PC

Hi Wolfeymole,

I've just tried as you suggest but its not shown within Computer Management. All I can see there is the C: Drive.
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Old 16th Jul 2007, 02:36 PM
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Default External Hard Drive not recognised by PC

Use the laptop to format it
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CPU(s):
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Motherboard:
Asus P5N-E
RAM:
GSkill 4GB DDR2
Graphics Card(s):
EVGA Nvidia e-GeForce 8600GT
Sound Card:
onboard
Hard Drive(s):
Samsung 500GB @ 7200rpm
Optical Drive(s):
Dead
Case / PSU:
Generic Case, Generic PSU
Cooling:
Zalman 92mm
Network / Internet:
onboard
Monitor(s):
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  #14  
Old 16th Jul 2007, 02:48 PM
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Default External Hard Drive not recognised by PC

Will do, but my laptop is in work so I will need to do that tomorrow. Thanks for all your help.
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Old 16th Jul 2007, 09:17 PM
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Default External Hard Drive not recognised by PC

This may well be a case like Dave says where the HDD requires USB 2.0 and the main pc does not support it so formatting via the laptop won't help.
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intel p4
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ecs 915pla2
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Hard Drive(s):
160gb
Optical Drive(s):
dvd-rom combo drive dvd+/-rw
Case / PSU:
antech/x-power585
Cooling:
air
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wireless
Monitor(s):
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