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#1
20th Feb 2008, 11:14
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| Hi my friends hard drive which is a external USB and she has got it diagnosed and it the person said that the controller in the drive is broken and that she would have to pay £400 to just take her images out but not to fix it. We both believe that it is to much money also that she is not able to afford it. Does anyone know how she can get her images out of the drive as she is a photographer so you can understand how important the images are and the amount. I could do it myself if someone explained how to do it. Thank you for taking the time to read this and I appreciate all your help! |
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#2
20th Feb 2008, 12:11
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| If it's an external USB Drive, the first thing to determine is where the fault is. It could be the circuitry in the External Enclosure or it may be the Hard Drive itself.
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Remove the drive from the enclosure and. assuming it's a 3.5" Drive, hook it up to the PC, setting it as the Slave drive (jumper on drive might need changing). If it shows up in My Computer and is readable .... voila problem solved, just copy the data over. If it doesn't, but shows up in Disk Management, you could try some Recovery software, like RecoverMyFiles .... you can download a trial and see what it might be able to recover, before spending money. HTH My System: Home Build
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#3
20th Feb 2008, 12:31
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| Well it seems that her PC does not recognize her HD. She asked what does "jumper on drive mean"? |
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#4
20th Feb 2008, 12:36
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| It's a small plastic bridge which is removed and placed in the correct position, as per the markings on the HDD case, like this :  This drive is set to Master |
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#5
20th Feb 2008, 12:51
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| oh right do you open the drive? mine doesnt look like that: she replyed |
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#6
20th Feb 2008, 13:07
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| No you dont open the drive itself, but you need to remove the drive from the USB External Enclosure, then hook it up to your/her PC, by opening the PC and connecting it up to one of the ide ribbon cables. The jumper may need to be changed, depending on what drives are already installed, as you cant have more than one Master or one Slave drive on each channel. |
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#7
20th Feb 2008, 13:12
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| hm i dont get how i set that bit though : friend said |
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#8
20th Feb 2008, 13:25
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| Well .... tell us what she has done so far ..... has she got the drive out of the enclosure ? If so, what is the make/model no. of the drive ? |
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#9
20th Feb 2008, 13:29
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| says:no i dont understand what the enclosure is and i dont want to damage the insides says:its a Phillips drive says:500gig |
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#10
20th Feb 2008, 13:29
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| no I dont understand what the enclosure is and I dont want to damage the inside. its a Phillips drive 500gig |
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