[green tea]

Phil,

I have had a look through the link How do I get administrative priveleges on windows XP and cannot see any local users and groups subkey. Is this for XP pro only or XP Home Edition too? I am the only user of the computer and I do not have a password set as it isn't required cos mine is the only user account.

Thanks.

[Bubba]

Ok, I googled it and it looks like there was definitely a firmware problem that many experienced for this model. Unfortunately it's an OLD problem and all of the links i have found so far for the update are dead. Is this drive in a Dell computer?

EDIT: If so, please let me know the series, I can't search dell by the DVD model for the update.

[green tea]

Hi Bubba,

No the computer is an Advent.

Thanks.

[Bubba]

Ok, so have you contacted advent and asked them about a firmware update for your DVD? Try that. When I googled HL-DT-ST-CD-RW GCE-8481B 95% of the hits I got were folks asking where to find a firmware update for problems identical to yours. SInce Advent built your computer, they should be able to tell you where to get the firmware update.

[mrberty]

Green tea, Here is the advent contact form, use it fill in your problem with every detail and see if they can help.
> www.adventcomputers.com/contact-us.php

[green tea]

Thank you for the replies Bubba and mrberty, I will contact Advent and if and when I find out what the problem is, will post back here.

Thanks fellas.

[Bubba]

LOL I've told you what the likely problem is, firmware update. I've experienced it myself with a computer that had a cd drive that suddenly and mysteriously quit working right. When I googled your cd or DVD whatever) most of the hits I got were folks with a similar problem that were searching for firmware/drivers. Get the latest firmware (either 1.5 or higher from what I could find) and THEN see if you still have a problem. Heck, for $20 (US) or less get a new dvd and pop it in.