WD Passport 120gb Help

Andy57 · #1 25-07-2007, 11:28 AM

Hi - just joined forum & apologies if this subject is in another thread...

Had a WD Passport drive working fine since February this year, using it on Win 2000 (laptop) and XP (desktop) I've never altered, formatted or changed it's operation, it's just used as a dumping ground for various files & photos etc.

Used it fine last night (created a folder & moved some files within the drive) and then today pugged it into the XP USB and PC did not do it's usual recognition and drive assignment with WD logo, instead all programmes went very slow. Blue light was on as usual and could hear faint spinning sound but not "clicking" as I've read elsewhere. Gave up and left for work. Trying it on the laptop exactly the same thing, except it does assign a removable drive "F" but I cannot access it, and an error message comes up:-
"Drive F failed to respond dur to I/O error" I've registered this problem on WD site, but am not holding my breath... thought I'd try yourselvesfor any ideas? - Thanks

**Dave Hybrid** · #2 25-07-2007, 11:46 AM

99% Dead, sorry.

Andy57 · #3 25-07-2007, 11:52 AM

Oh, that's caught me out....thanks anyway

I'll call WD and begin warranty discussions.... I guess my data is unrecoverable as well...

**Dave Hybrid** · #4 25-07-2007, 11:55 AM

If it won't recognise in two machines then it's going to be pretty knackered.

A specialist would probably be able to get the data, but that depends on how deep your pockets are and how important the data is.

**SocialWarfare** · #5 25-07-2007, 11:56 AM

You should be able to RMA it, check to see what the serial is on the HDD and enter it here selecting your country first of course:)

Andy57 · #6 25-07-2007, 12:17 PM

Thanks - just spoken with WD support & they've told me to RMA it.... busy telling colleagues now, as we all bought the same drive each arround the same time...

**hAvAAck** · #7 25-07-2007, 12:32 PM

does anyone know if the freezer trick works for external drives?
As it might be a way for him to at least take some data off of it?

**Vlad** · #8 25-07-2007, 12:44 PM

Originally Posted by Andy57

Hi - just joined forum & apologies if this subject is in another thread...

Had a WD Passport drive working fine since February this year, using it on Win 2000 (laptop) and XP (desktop) I've never altered, formatted or changed it's operation, it's just used as a dumping ground for various files & photos etc.

Used it fine last night (created a folder & moved some files within the drive) and then today pugged it into the XP USB and PC did not do it's usual recognition and drive assignment with WD logo, instead all programmes went very slow. Blue light was on as usual and could hear faint spinning sound but not "clicking" as I've read elsewhere. Gave up and left for work. Trying it on the laptop exactly the same thing, except it does assign a removable drive "F" but I cannot access it, and an error message comes up:-
"Drive F failed to respond dur to I/O error" I've registered this problem on WD site, but am not holding my breath... thought I'd try yourselvesfor any ideas? - Thanks

Holy crap, that exact same thing happened to a friend of mine a few months ago! :O

**SocialWarfare** · #9 25-07-2007, 12:48 PM

Yeah it happened to me with a WD 250gb, well a puff of smoke came out of mine lol

**Vlad** · #10 25-07-2007, 12:49 PM

Lol.

AFAIK the USB connection between the port on the HDD and the actual disk is probably broken. Well, that happened to my friend.

**Dave Hybrid** · #11 25-07-2007, 12:50 PM

Originally Posted by hAvAAck

does anyone know if the freezer trick works for external drives?
As it might be a way for him to at least take some data off of it?

Freezer trick?

Is that like the one where you spray deodorant on your numberplate to evade speed cameras.

**hAvAAck** · #12 25-07-2007, 12:51 PM

lol, no it's when you put the drive in a couple plastic bags and throw it in the freezer for a while, and then try to run it, you can usually get the last bit of life out of it to get a couple files, for internal drives at least

**Dave Hybrid** · #13 25-07-2007, 12:57 PM

Never heard of it, seems like a myth to me mate. ;)

**hAvAAck** · #14 25-07-2007, 01:03 PM

it's worked for a few people, usually an internal drive that's clicking and they do it immediately. It shrinks the parts so that they will work together for a few more minutes.. sometimes.
But hey, it's something to try if it's your last resort :)

**alex** · #15 25-07-2007, 10:53 PM

I've got the 60gb version, nary a days trouble with it....

.....Although I'm in the process of backing up it's contents at the mo