Bummer with Mp3 Player

**gratefullydead** · #1 13th Nov 2007, 07:37

Hey I bought a 2 Gb sanDisk Sansa Mp3 player at the beginning of the summer I don't even think its completely full yet but now whenever I plug it into my computer my computer makes the little ding to show something's connected but no bubble pops up telling me its connected and theres no directory in my computer. the Mp3 player charges itself and goes to the connected to PC screen but nothing comes up on my computer....any ideas?

**Mike0001** · #2 13th Nov 2007, 07:47

Try flashing its firmware to the latest version and see if that cures the problem. The tools are on sandisk's site. My daughter and her boyfriend have one and have no problems.

**gratefullydead** · #3 13th Nov 2007, 16:04

alright so updating the firmware didnt work out for me i dont know whats wrong with it unless i downloaded the wrong thing im like 90% sure it was right tho you dont have a link you could send me do you?

**Mike0001** · #4 14th Nov 2007, 06:20

Can you try:

http://www.sandisk.com/Retail/Default.aspx?CatID=1376

Run that installer and then run the program it creates.

**gratefullydead** · #5 14th Nov 2007, 17:57

no man after installing that download it still wont work for me it still makes the connected noise but the Mp3 player doesnt come up in my computer

**mbonwick** · #6 15th Nov 2007, 12:34

NO offence, but have you turned the player on while it is connected? I know with my iRiver U10 it makes the ding and charges if it is switched off. To get it to come up in My Computer, it has to be turned on.

**gratefullydead** · #7 15th Nov 2007, 13:51

nah man mine automatically turns on when you plug it in it goes to a connected screen so its kinda weird i mean the problem has to be with my computer right? i should try plugging it into one of my friends comps

**mbonwick** · #8 15th Nov 2007, 14:16

Yes try that, but alos try turning it on before pulgging it in..see if that helps

**gratefullydead** · #9 15th Nov 2007, 14:19

hmm no dice for turning it on first next time im going to one of my friends houses ill bring along the usb cord see if itll work on their computer

**4D(Fordy(Ford) Ollie** · #10 15th Dec 2007, 15:00

Go into Device Manager

(My Computer>System properties>Device Manager)

It most likely will appear with a warning sign next to it? Post back yes or no.

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