[lynne9999]

Hi Everyone

I am new to the forum and this is my 1st posting.

I am a novice with pc's and have just bought a new one & would like some help. It does not have sound and I get this message.

Cannot start Hardware
There was a probelm installing hardware

NVidia WDM Caoture (Universal)

This device cannot start (Code 10)

Could anyone help me with this problem and would this sort out the sound when it is fixed. Please - any replies could they be sent so a 2 year old could do it

Thnak you for your help
Lynne

[Mike0001]

Originally Posted by lynne9999

Hi Everyone

I am new to the forum and this is my 1st posting.

I am a novice with pc's and have just bought a new one & would like some help. It does not have sound and I get this message.

Cannot start Hardware
There was a probelm installing hardware

NVidia WDM Caoture (Universal)

This device cannot start (Code 10)

Could anyone help me with this problem and would this sort out the sound when it is fixed. Please - any replies could they be sent so a 2 year old could do it

Thnak you for your help
Lynne

First, Welcome!

OK, the first step is to check if any drivers are missing.

Left click on Start.
Find My Computer and right click on it
A menu will appear. Left click Manage
In the window that appears, Left click Device Manager

Look for any entries with a big yellow exclamation through them. You can report these back here if you see any. Otherwise:

Right click any of these and select (ie, left click) Update Driver

Now what you do next depends on whether a "driver disk" was supplied with the PC. If it was, stick it into the cd/dvd drive.

On the Update Driver dialogue, choose automatic update and follow through any dialogues. If any warnings about unsigned drivers appear ignore the warnings.

Over to you.

[lynne9999]

Hi Mike

Thank you, I will try this tonight and let you know what happens.

Lynne

[lynne9999]

No luck - it just will not update - even with the disk - keeps saying code 10
Thank you
Lynne

[Mike0001]

OK, can you download one/both of the programs on

http://www.nvidia.com/object/wdm_drivers.html

and run them and see if this helps?

Depending on what hardware you have, you may need

http://www.nvidia.com/object/wdm_geforce_4.13.html

instead, but note the warning to install Forceware first. This is available on the same site.

http://www.nvidia.com/Download/Scan.aspx?lang=en-us

[lynne9999]

Hi Mike

done that, still no sound with realtek and still code 10 with nVidia WDM

Any more ideas
Thanks
Lynne

[ruairig90]

Hi,

I am also haveing a similar problem although it is not with sound. when trying to read a memory card (M2) the computer does not recognise it and explorer freezes on tryin to open the SD drive. i went looking for the problem in device manager and found that the same problem (microsoft wpd filesystem volume driver error 10) was there.
i have been searching for an answer to this probem but i have found no luck.
please help us !
thanks

[Carbon]

Can't help here, but note that code 10 is not a specific error code, it's more like just saying "something's wrong with a device". Unlikely that one solution will fit all.