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Old 31-07-2007, 10:24 PM
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Question Can't upload data to internet - email, forms, ftp etc

[FONT=Arial]Hello All[/FONT]


[FONT=Arial][FONT=Arial]Here's a weird and wicked problem that has me absolutely baffled. Do you think you could help me solve it?[/FONT]

[FONT=Arial]For months now I have occasionally had problems transferring data via FTP to a remote server. This sees to be after leaving my notebook computer idle for some time. I would just restart the machine and all would work OK. Now that doesn't work and I am permanently disabled.[/FONT]

[FONT=Arial]I can connect to remote sites via FTP, navigate the files and directories, change file names, download files and delete files- but I cannot upload. [/FONT]

[FONT=Arial]I can browse the internet, read pages and do everything you would expect - except submit forms (I had to fill this for in on another computer).[/FONT]

[FONT=Arial]I can download and read email but I cannot upload email.[/FONT]

[FONT=Arial]Here's what I have tried so far: 1. Clean registry. 2. Scan for viruses. 3. Turn off my firewall and test. 4. Check firewall settings. [/FONT]

[FONT=Arial]Note, I have 2 other computers that connect via the same ADSL2+ modem and everything works OK - so I suspect the computer itself.[/FONT]

[FONT=Arial]I have Netcomm NB5Plus4W modem/router. Dell notebooks 2 running XP and one Vista. I use Zonealarm firewall software and Avast anti-virus.[/FONT]

[FONT=Arial]Any ideas?[/FONT]

[FONT=Arial]Thanks[/FONT]

[FONT=Arial]Chanetsa[/FONT]
[/FONT]

Last edited by chanetsa : 31-07-2007 at 10:30 PM.
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  #2  
Old 31-07-2007, 10:30 PM
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Default Can't upload data to internet - email, forms, ftp etc

I'd try uninstalling your firewall completely just to be sure.

Also do a spyware can using spybot, available in our downloads section.
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Old 31-07-2007, 10:33 PM
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Default Can't upload data to internet - email, forms, ftp etc

Thanks Dave, I will have a go at that and let you know if it makes a difference.

Thanks for the advice.

Does anyone else have suggestions?

Chanetsa

Last edited by chanetsa : 31-07-2007 at 10:33 PM.
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Old 01-08-2007, 11:21 AM
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Default Can't upload data to internet - email, forms, ftp etc

I have now completely removed my firewall software and then reinstalled. I then ran Adaware to remove any possible spyware. Neither of these have made any difference.

I have also tried Tuneup Utilities 2007 software to clean out my system. Still no luck.

Does anyone have any ideas? I am concerned that I might have to reformat my hard disks and start again. It will take me 2 days to get back to where I was and I still won't know what caused the problem.

So any ideas will be great.

Thanks

Chanetsa

Last edited by chanetsa : 01-08-2007 at 11:23 AM.
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Old 01-08-2007, 11:28 AM
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Default Can't upload data to internet - email, forms, ftp etc

Originally Posted by chanetsa View Post
I have now completely removed my firewall software and then reinstalled. I then ran Adaware to remove any possible spyware. Neither of these have made any difference.

I have also tried Tuneup Utilities 2007 software to clean out my system. Still no luck.

Does anyone have any ideas? I am concerned that I might have to reformat my hard disks and start again. It will take me 2 days to get back to where I was and I still won't know what caused the problem.

So any ideas will be great.

Thanks

Chanetsa
You say you re-installed the firewall, you did test uploading before doing so?

Run this and post your log please. http://www.merijn.org/files/HiJackThis_v2.exe
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Old 01-08-2007, 11:46 AM
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Default Can't upload data to internet - email, forms, ftp etc

Dave

Yes, I did. I tried to ftp a file to a remote server while I had no firewall at all and it would not upload.

So I installed the firewall again and retried. No luck.

Thanks

Chanetsa
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Old 01-08-2007, 11:49 AM
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Default Can't upload data to internet - email, forms, ftp etc

Run the program I suggested and post the log file here.
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Motherboard:
HP nForce 560
RAM:
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Graphics Card(s):
Nvidia 7150M Onboard Integrated
Sound Card:
5.1 Onboard Integrated
Hard Drive(s):
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Case / PSU:
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Old 02-08-2007, 09:17 PM
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Default Can't upload data to internet - email, forms, ftp etc

Interesting. I replaced the modem and it all worked OK, so would appear to be something to do with the modem. Note that of the 3 computers connecting to the internet via the problem modem, the 2 XP notebooks could not send data (eg email) but the XP machine had no problem.

Thanks

Chanetsa
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