[pixie]

Hello, Please can anyone help. My laptop gets a good signal from my landlord's bt voyager modem/router. It says it has a signal but often cannot aquire the network address or it says it is connected but google will not work it stays in offline mode. It used to work. I have tried connecting it with an ethernet cable to the modem/router unit and restarting both but it won't work. I recently installed avg antiviral software but i still cannot connect if avg (or agv i forget) is disabled. This has happened once before and I think I had to visit the bt voyager site and enter a code??? does this make any sense? Please help!!!!


thank you

kate

[Razer]

Sounds like they have a filtering system on the router to keep people off her internet connection.

AVG won't interfere with your network connection either, don't worry about that.

Try getting the landlord to add your MAC address to the MAC filter. Find your MAC address here

[pixie]

Oh thanks sorry it is not a mac but an HP laptop. The landlord is dateless and very unhelpful... I don't think he would know. It has always worked ok until once before when I think I needed to go on to BT voyager's site to maybe get a number? And type it somewhere? Could this be what I need to do again? Someone at work printed off what i needed to do from the about.com site but I cannot find it now.

Thanks for trying to help!

k

[Razer]

Mac doesn't mean an Apple PC lol, it's Machine Address Code. Identifies a piece of hardware with a completely unique number.

You're probably best ringing BT, they should have a freephone number you can get some tech help from.