virgin media

**robina80** · #1 7th Jul 2008, 06:02 AM

who here also are with crappy Virgin and the internet goes down all the time or is it just me, and also not only goes down it is extremely slow and im on there 10mb service...!!!

**Dave Hybrid** · #2 7th Jul 2008, 06:10 AM

I do get issues with it, but overall it's much more reliable and much faster than ADSL so count yourself lucky.

Powering off then on your modem is a good idea if things slow down, normally speeds things back up for me.

Also if you download a lot you will get speed clamped in peak periods.

**thingie2** · #3 7th Jul 2008, 07:51 AM

Well I'm also with Virgin, however I can't remember the last time my internet went down (atleast that was their fault) If it ever goes down for me. My Dad just resets the server and firewall, and it's back.

EDIT: Infact, I have had one problem with them a few months ago, but that was some problem and the whole of my area went out for a day or two whilst they fixed it, but apart from that, it's all been fine.

**robina80** · #4 8th Jul 2008, 12:34 AM

ive got the ntl:250 modem can anyone tell me wether thats capable of 10mb

**Dave Hybrid** · #5 8th Jul 2008, 01:44 AM

Yeah, it is.

It's good for 20mb.

**robina80** · #6 8th Jul 2008, 01:48 AM

this is the pdf manual for my modem

http://www.ambitbroadband.co.uk/Data...le%20Modem.pdf

but i dont get why its got 2 download speeds and what QAM means

**Dave Hybrid** · #7 8th Jul 2008, 01:54 AM

Why is any of that important?

**robina80** · #8 8th Jul 2008, 01:58 AM

quote from the manual"Maximum Data Rate* 30Mbits/sec
(64QAM)
42.8Mbits/sec (256QAM)"

why has it got 2 download speeds its not important but why

**Dave Hybrid** · #9 8th Jul 2008, 02:17 AM

That modem is used for all speeds right upto 20mb, so it is capable of more than two download speeds, you have no idea what that setting means or does and neither do I, again, it is not important, it has nothing to do with your speed issues, call Virgin if you still have issues after resetting your hardware.

**robina80** · #10 8th Jul 2008, 02:29 AM

how do you know its compatible up to 20mb

**Dave Hybrid** · #11 8th Jul 2008, 02:51 AM

Virgin told me. I also have customers on 20MB with that modem.

**robina80** · #12 8th Jul 2008, 03:00 AM

ok cool thanks hybrid_dave

**Dave Hybrid** · #13 8th Jul 2008, 03:04 AM

Spyware or viruses could also be causing the slow Internet speed, might want to post in the virus forum and get checked out.

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