[Brantwood]

Hi,
When I log into bt yahoo, I can get to the url o.k. but if I try to open a
page in the url my computer freezes, this includes microsoft office and other
programmes, however, if I open up with Mozilla Firefox the freezing doesn't occur.
Anyone any suggestions why this happens, and how to cure the freezing problem.
Pretty sure its not a spyware, malware problem.
Thanks in advance

[Dave Hybrid]

Originally Posted by Brantwood Pretty sure its not a spyware, malware problem. Thanks in advance

I wouldn't be so sure.

What protection are you running?

[Mike0001]

Does Ctrl+Alt+Del bring it back to life?

[Brantwood]

Hi Dave,
I'm running avg professional, bitdefender, spyware doctor and reg doctor.

Hi Mike,
No, it doesn't bring it back to life

[Dave Hybrid]

Originally Posted by Brantwood Hi Mike, No, it doesn't bring it back to life

On that note, are you sure the PC isn't overheating?

I'd check all the fans for dust and/or dirt first.

[evilfantasy]

Maybe a good run through of maintenance also.

[Brantwood]

Hi,
Thanks for replying so promptly. I have just cleaned out my computer, but , it hasn,t help. Don't know what other maintenance programmes to run. Any suggestions??

[evilfantasy]

Go into add/remove programs and see if anything you know shouldn't be there has been installed that you can un-install. Like Toolbars.

Then run CCleaner. Use the default options.
If you do not have CCleaner please install it. Here
Once CCleaner is open use the default options and click Analyze and it will show a log of what will be removed. Next click Run Cleaner to remove everything.
Next on the upper left of CCleaner select the Issues tab.
Next click Scan For Issues. Next click Fix selected issues.
It will prompt you to make a backup. For the first run I would suggest doing so.

[Dave Hybrid]

evilfantasy is the maintenance guru lol.

Follow his advice and your PC will be squeeky clean.

Did you check your internal fans?

[evilfantasy]

You might also look into a good, fast, free defrag product.
http://www.iobit.com/iobitsmartdefrag.html

[Brantwood]

Hi,
I've run CCleaner, done a chkdisc, been to control panel, internet options and deleted temp files,
ran advance unistaller. Guess you could say I've cleaned my computer of any gash files. Thing that puzzles me is why the freezing occurs in btyahoo, but not with mozilla firefox????

[Dave Hybrid]

And the fans?

Overheating can cause all sorts of weird and wonderful faults.

[Mike0001]

So can faulty memory, but let's look at the specific problem, which is bt yahoo on internet explorer? I assume you mean the site bt.yahoo.com? Is your IE up to date? Could you reinstall it? Clear the cache? Do you actually need to run IE? The IE Tab and IE View extensions for Firefox serve most of my needs.

Possibly run

sfc /scannow

too?

Also try disabling spyware doctor and see if that helps.


Are you on Option 2 or 3 of BT Broadband? because you get the Symantec suite for free with those.

[Dave Hybrid]

I never understand the logic of not checking fans, it takes two seconds where as everything else takes time.

[Mike0001]

I agree, but in this case I thought there seemed to be a specific trigger.

I would run a memory checker too.