[teenee23]

The model is HP Pavillion zt3000.
768 RAM
Windows XP Professional
I got an error message abruptly a little over a month ago which I couldn't read since the blue screen flashed for less then a second and disappeared. Upon my friend's advice, I changed a few settings to ensure the computer doesn't automatically restart so that I can note the error message(s) and the ones below are what I got...

KERNEL_DATA_INPAGE_ERROR ***STOP OXOOOOOO7A
(OXCO3DD180, OXCOOOOOOE, OXF7460384, OX06AD9860) ***
atapi.sys - Address F7460384 base at F7453000,
Datestamp 41107b4d Beginning dump of physical memory

The other one:OXOOOOOO7A (OXE17BADDO, OXCOOOOOOE, OXBF9429AA,OX28836860) WIN32K.SYS- Address BF9429AA Base at BF8000000, Date Stamp 41107F7A
I was asked to run a RAM test which is http://www.memtest.org/download/1.70/memtest86+-1.70.iso.zip and no errors appeared.
The error messages stopped occurring for a while and then it started appearing once in every 4-5 days or so....and then I got a 3rd new message which is:

A process or thread crucial to system operation has unexpectedly exited or been terminated
STOP: OX000000OFA (OXOOOOOOO3,OX82D84680,OX82D847F4,OX805FA7A8)
The 3rd message appeared over 12 times and at least last weekned. My friend wanted to check the virtual memory and got me to turn it off subsequently.

I also ran the chkdsk / r operation and no errors have occur ed...based on the problem stated, a few people have suggested that its a hardware problem and either there is a problem with the motherboard or connections between the hard disk and the mother board. The computer has completely stopped working now and I can access it to run a command prompt in the safe mode/safe mode. I tried to restore the computer (as suggested by HP costumer services) but it restores the system to 31st Jan and not earlier than that. So this hasn't helped either.

I have checked for Spyware and also for viruses and there was no problem.


Any advice on this matter will be appreciated.

Thanks much!

[Spencer2004]

if you can go into the bios (del at startup) and find something simular to 'DRAM CONFIG'. find your ram clock speed and turn it down a notch then select 'exit and save'.

i cant guide you through it step-by-step because all bioses ar different, but im sure your friend could do it.

[philthomas]

The Stop message(s) appear to refer to the atapi.sys file, which is a mass storage controller, that affects your HDD.
It's possible that this has bcome corrupted. Try running the system file checker, by going to a command prompt and typing SFC /SCANNOW and Enter. You may be asked to insert your XP CD.
This will check all your System files for integrity and replace any that are brokern/corrupted.

[philthomas]

If the above is of no use, it could be your page file, used for Virtual Memory has become damaged/corrupted.

Have a look here for procedure to remedy.

Out of interest did you install Daemon Tools or any other software that uses a Virtual Drive, immediately prior to this problem ?

[Spencer2004]

well its something to do with a faulty disk or ram i think

[philthomas]

Yep ... it's a process of elimination really .... try the easy/cheap solutions first, the start looking at replacing hardware.

[teenee23]

Thanks much to all of you for taking the time to reply.