[christine154]

avg updated this morning said it needed to restart and now it will not come on go into windows welcome sign then just reboots again aggggggg and i have not got a clue what to do please any replys would be helpful i hate useing this lap top

[Hybr!d]

Boot loop normally means windows files are corrupt, fixed either buy running a checkdisk on the drive or doing a windows repair using a windows CD.

[christine154]

hi i have not got a clue what run a check disc means but i do have a windows xp disc so how do i do this as i have no idea what im meant to be doing

[Hybr!d]

1. Insert your Windows XP CD into your computer's CD-ROM drive and restart your computer. If your computer is not booting into Windows, you will still need to have your computer powered on to open the CD-ROM drive and insert the CD before restarting.
2. Many newer computers are set to boot CDs by default or have an option to temporarily change the boot order. Look for one of these messages as your computer starts:
   • F12 (or another key) = Boot Menu
   • ESC (or another key) to select boot device
   • Press any key to boot from CD
3. If you needed to press a key for a boot menu or to select a boot device, you should now have a menu of the devices your computer can try to boot from. Choose your CD-Rom drive and press Enter.
4. When you see the "Press any key" message, your computer is ready to boot from the Windows XP CD. Just press Enter. Your system will load files and bring you to the Windows XP Setup screen.
5. At the Windows Setup screen, press R to enter the Recovery Console.
   • NOTE: If you are unable to access the recovery console, your CD may be damaged, or the problem could be more severe and require professional system recovery.
6. You will enter the Recovery Console and be asked to choose which Windows installation you would like to log into. Most users will only have one choice.
7. You will be prompted to enter the administrator password. This is the password set for the user Administrator. You may have set this password when you first were configuring your computer. If you are uncertain what password to enter here, try leaving the line blank and just pressing ENTER.
8. You will be presented with a C: prompt. Type chkdsk /r and press ENTER.

Let us know how you get on.

[christine154]

hi i have got to the recovery console and it says the following
but i do not know what to do now ?

type exit to quit the recovery console and restart the computer

1:c;\windows

which windows installation would you like to log onto
(to cancel , press ENTER)?

[Hybr!d]

Press 1, then enter.

[christine154]

done that
got 2 lots of c:\window come up and thats it

[christine154]

ok
it started got to the desktop screen and rebooted again

done it 5 times now ?

[Hybr!d]

How old is the machine? It could be overheating.

Clean the inside of dust, in particular the fans.

[christine154]

omg just got back from doctors and daughter has installed in my absence the back up disc now although the computer is now working , and she is in the middle of creating a new back up disc
has she done the right thing ?