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  #1  
Old 24th May 2008, 18:38
New Member Group
 
Hi,

Here is my problem.

A friend opened an email on my comp and got a virus on it.

I downloaded AVG and thought it was gone.

It wasn't.

So I went and bought Avanquest systemsuite 8.

I put the CD in and started to follow the directions and now I cant even boot up my system.

I in on my laptop trying to figure out my problem on my other comp..

thanx so much for any help.....
  #2  
Old 24th May 2008, 20:15
Moderator Group
 
Moved to Windows Operating Systems forum.

If someone in here can help you get it to boot then go HERE and follow the directions there for ridding the malware.
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  #3  
Old 24th May 2008, 20:41
Donor Group
 
Quote:
Originally Posted by loriqio View Post
Hi,

Here is my problem.

A friend opened an email on my comp and got a virus on it.

I downloaded AVG and thought it was gone.

It wasn't.

So I went and bought Avanquest systemsuite 8.

I put the CD in and started to follow the directions and now I cant even boot up my system.

I in on my laptop trying to figure out my problem on my other comp..

thanx so much for any help.....
did you fully install the cd? was you promp with a similar message " restart required to complete installation" if so was this the last time you were able to boot your comp?
  #4  
Old 24th May 2008, 21:47
New Member Group
 
Quote:
Originally Posted by kanoakavirus View Post
did you fully install the cd? was you promp with a similar message " restart required to complete installation" if so was this the last time you were able to boot your comp?

exactly what happened.

I put the cd in and it started to do its thing.

it said it would have to restart which it automatically did.

now it wont boot up and it stays at the blue avanquest screen
  #5  
Old 24th May 2008, 21:49
New Member Group
 
Quote:
Originally Posted by evilfantasy View Post
Moved to Windows Operating Systems forum.

If someone in here can help you get it to boot then go HERE and follow the directions there for ridding the malware.

I want to thank you for helping me....
thanx
  #6  
Old 24th May 2008, 21:52
New Member Group
 
Quote:
Originally Posted by kanoakavirus View Post
did you fully install the cd? was you promp with a similar message " restart required to complete installation" if so was this the last time you were able to boot your comp?

that is what happened...

I put the CD in and it did its thing...

then is automatically restarted the comp

now Im stuck on a blue avanquest screen


thanx so much
  #7  
Old 25th May 2008, 03:09
Administrator Group
 
Turn on the PC, press F8 every second or so until you see a menu screen.

Boot in safe mode, login as admin, then remove the program in add/remove programs in control panel.
__________________

My System: Hybr!d

Processor(s):
AMD Turion 64 x2 TL-64 2.2GHz
Motherboard:
HP nForce 560
RAM Memory:
2GB DDR2 PC2-5300
Graphics Card(s):
Nvidia 7150M Onboard Integrated
Sound Card:
5.1 Onboard Integrated
Hard Drive(s):
250GB 5400RPM SATA300
Optical Drive(s):
18x CD/DVDRW-DL ATA
Case / PSU:
Stock HP
Cooling:
Stock HP
Network / Internet:
10/100 Nic / 10MB Virgin Cable
Monitor(s):
17" WXGA+ HD BrightView Widescreen
Operating System(s):
Windows 7 Ultimate 32Bit
  #8  
Old 25th May 2008, 09:41
New Member Group
 
Quote:
Originally Posted by Dave Hybrid View Post
Turn on the PC, press F8 every second or so until you see a menu screen.

Boot in safe mode, login as admin, then remove the program in add/remove programs in control panel.

Sorry wont reboot even in safe mode....

Not in any mode.....
  #9  
Old 25th May 2008, 09:57
Administrator Group
 
Then it's time to get the XP CD out and do a repair.

Boot from the CD and select the second repair option.
  #10  
Old 25th May 2008, 10:39
New Member Group
 
Quote:
Originally Posted by Dave Hybrid View Post
Then it's time to get the XP CD out and do a repair.

Boot from the CD and select the second repair option.

When I bought the comp, second hand, it didn't come w/the CD...

any way to get one online.......
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