[taffyjenks]

I have Widows XP Home installed on my computer.Recently I have been trying to install updates that windows send me a reminder of.The update in Question is Service Pack 3.Each time I try to install it the computer will only operate in safe mode as it will not boot up and I keep getting the message Entering Sleep Mode.I then have to revert to an earlier date when the computer was working.

Appreciate any help.Please keep any replies simple as I have a little knowledge which is definately a dangerous thing.

Thank You
Tony Jenkins

[biopcrepairs]

Originally Posted by taffyjenks

I have Widows XP Home installed on my computer.Recently I have been trying to install updates that windows send me a reminder of.The update in Question is Service Pack 3.Each time I try to install it the computer will only operate in safe mode as it will not boot up and I keep getting the message Entering Sleep Mode.I then have to revert to an earlier date when the computer was working.

Appreciate any help.Please keep any replies simple as I have a little knowledge which is definately a dangerous thing.

Thank You
Tony Jenkins

Have you checked for virus's / Spyware - What antivirus system are you running?

[Glaswegian]

Also check here before installing SP3

http://support.microsoft.com/kb/950717

[taffyjenks]

Originally Posted by biopcrepairs

Have you checked for virus's / Spyware - What antivirus system are you running?

No virus apparent I am using Norton Internet Security 2008.
Thanks
Tony Jenkins

[Michael York]

Originally Posted by taffyjenks

No virus apparent I am using Norton Internet Security 2008.
Thanks
Tony Jenkins

Hi Tony,


This is Mike from the Norton Authorized Support Team.

There are some issues with installing Windows XP SP 3 when you have Norton installed. Symantec has a document on this matter and also a tool that can be run if you experience problems.

Using Internet Explorer 5.5 or higher, click on the following link and follow the instructions carefully.

http://solutions.symantec.com/sdccom...080530144453EN

Thank you,
Mike

Michael York
Norton Authorized Support Team
Symantec Corporation