Windows updates problem

**tmockingbird** · #1 16th Feb 2008, 12:55

My mother is running Windows Vista on her laptop, and each time she installs the updates shown on the picture below, her laptop attempts to reboot but then something goes wrong when it tries to boot up again. It gives you the menu where you have to choose if you want to boot into Safe Mode, Safe Mode + command prompt and all that, after that it's just a vicious circle (keeps on doing the same thing over and over).

The fix to this is restoring to a previous state using the OS disk. Here is the log it creates:

Code:

Root cause found:
------------------
A patch is preventing the system from starting.

Repair action: system restore
Result: completed successfully. Error code = 0x0
Time taken = 360206ms

And the picture with the updates it wants to install:

Does anyone know which update is the one that keeps on crashing the OS?

Thanks in advance.

**evilfantasy** · #2 16th Feb 2008, 14:14

Try installing one update at a time and see if that helps.

**tmockingbird** · #3 16th Feb 2008, 15:15

Yeah, I was going to do that but my mom didn't bring her OS disk with her so when I hit the update that messes things up I won't be able to do anything for a week or two (on vacation. -.-')

Well.. I guess those updates'll have to wait then and I'll do as you said, one by one.

**evilfantasy** · #4 16th Feb 2008, 15:18

You can also check here for a solution. Help with Windows Updates

If needed just post back as I am sure we can try other things.

**craiig** · #5 28th Apr 2008, 04:15

i found somthing that might be the problem... when i click on my computer
local Disk (C:) is highlighted blue - i lclick on it and...

7e3592a585e5a82bd52e0d2f923bb1 this is also highlighted blue - i click on it

update is highlighted blue i click on it

i get 3 files in it all highlighted blue

first one... update.exe windows service pack setup Microsft corporation
if i click on it an erro box comes up saying "Setup could not find the update.inf file needed to update you system." (and its a picture of a computer monitor and tower {monitor on tower} with a box open)

second file is.... updspapi.dll 6.2.29.0 windows servicing setup API
if i click on it it asks me to open with a programe
(its a picture of a green cog and orange cog on a A4 paper with the top right corner bend in)

lastly.. wpdinstallutil.dll
if i click on it it asks me to open with a programe
(its a picture of a green cog and orange cog on a A4 paper with the top right corner bend in)

any help?

**craiig** · #6 28th Apr 2008, 04:21

sorry i psted on the wrong forum and for some reason i cant edit =S Very sorry!

**philthomas** · #7 28th Apr 2008, 04:46

Are you guys definitely running legit copies of Vista ? ... as M$ have introduced updates to kill off the old timestopper cracks and prevent updates being downloaded, where these are detected ..... I noticed KB929735 Windows Service : vt32time (clock windows service) is in tmockingbird's list, but not selected ..... this may be your answer

**craiig** · #8 28th Apr 2008, 04:54

im on xp home, and im sure !

**philthomas** · #9 28th Apr 2008, 04:56

Quote:

Originally Posted by craiig

im on xp home, and im sure !

LOL ... yeah I just noticed you posted in the wrong forum, so you're excused