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  #1  
Old 16-02-2008, 06:55 PM
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Windows updates problem


My mother is running Windows Vista on her laptop, and each time she installs the updates shown on the picture below, her laptop attempts to reboot but then something goes wrong when it tries to boot up again. It gives you the menu where you have to choose if you want to boot into Safe Mode, Safe Mode + command prompt and all that, after that it's just a vicious circle (keeps on doing the same thing over and over).

The fix to this is restoring to a previous state using the OS disk. Here is the log it creates:
Code:
Root cause found:
------------------
A patch is preventing the system from starting.

Repair action: system restore
Result: completed successfully. Error code = 0x0
Time taken = 360206ms
And the picture with the updates it wants to install:


Does anyone know which update is the one that keeps on crashing the OS?

Thanks in advance.
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  #2  
Old 16-02-2008, 08:14 PM
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Windows updates problem


Try installing one update at a time and see if that helps.
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Old 16-02-2008, 09:15 PM
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Windows updates problem


Yeah, I was going to do that but my mom didn't bring her OS disk with her so when I hit the update that messes things up I won't be able to do anything for a week or two (on vacation. -.-')

Well.. I guess those updates'll have to wait then and I'll do as you said, one by one.
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Old 16-02-2008, 09:18 PM
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Windows updates problem


You can also check here for a solution. <Link hidden. Register for free to see this link!>

If needed just post back as I am sure we can try other things.
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Old 28-04-2008, 11:15 AM
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Windows updates problem


i found somthing that might be the problem... when i click on my computer
local Disk (C:) is highlighted blue - i lclick on it and...

7e3592a585e5a82bd52e0d2f923bb1 this is also highlighted blue - i click on it

update is highlighted blue i click on it

i get 3 files in it all highlighted blue

first one... update.exe windows service pack setup Microsft corporation
if i click on it an erro box comes up saying "Setup could not find the update.inf file needed to update you system." (and its a picture of a computer monitor and tower {monitor on tower} with a box open)

second file is.... updspapi.dll 6.2.29.0 windows servicing setup API
if i click on it it asks me to open with a programe
(its a picture of a green cog and orange cog on a A4 paper with the top right corner bend in)

lastly.. wpdinstallutil.dll
if i click on it it asks me to open with a programe
(its a picture of a green cog and orange cog on a A4 paper with the top right corner bend in)

any help?
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Old 28-04-2008, 11:21 AM
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Windows updates problem


sorry i psted on the wrong forum and for some reason i cant edit =S Very sorry!
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Old 28-04-2008, 11:46 AM
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Windows updates problem


Are you guys definitely running legit copies of Vista ? ... as M$ have introduced updates to kill off the old timestopper cracks and prevent updates being downloaded, where these are detected ..... I noticed KB929735 Windows Service : vt32time (clock windows service) is in tmockingbird's list, but not selected ..... this may be your answer
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Old 28-04-2008, 11:54 AM
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Windows updates problem


im on xp home, and im sure !
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Old 28-04-2008, 11:56 AM
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Windows updates problem


Originally Posted by craiig View Post
im on xp home, and im sure !
LOL ... yeah I just noticed you posted in the wrong forum, so you're excused
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My System: Home Build

CPU(s):
AMD 64 x 2 Dual Core 5200+ 2.60GHz
Motherboard:
Asus M2V Rev 1.
RAM:
4gb
Graphics Card(s):
NVIDIA GeForce 7300 GS
Sound Card:
5.1 Reatek On-Board
Hard Drive(s):
250 gb SATA & 400gb SATA
Optical Drive(s):
Pioneer 110 x 2
Case / PSU:
Stock / 550w Silent
Cooling:
Stock
Network / Internet:
10/100 Nic / 20MB Virgin Cable
Monitor(s):
19" TFT
Operating System(s):
Vista Ultimate x32 & XP Pro x32 Dual Bt.

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