[mightyd]

Hi, i am currently having a problem on my Windows Vista (32 bit) laptop. I noticed some error with my Windows Defender last week but took no notice of it. It turns out, the error shown in Windows Defender, says "cant check for defenition updates". Whilst checking other things on my laptop, i also found these symptoms which may hopefully help you identify what my problem is:

(Please note that my laptop only has one user, therefore this is through an administrator account)

Control Panel will not open at all (it opens, blank window and then shuts again, but it opens in safe mode and i dont seem to have installed anything dodgy recently. I tried to uninstall some recent programs like a Office compatability pack but an error with windows installer came up)

Windows update will not open

Backup and Restore Centre will not open

Games included with vista will not open

If i right click My Computer and click Properties, nothing opens (although opens in safe mode)

Lavasoft adaware does not suspect anything, and neither does SUPER Antispyware. Avast antivirus doesnt detect anything....

Please can anyone help? I would be extremely grateful. =] Thanks

[mctw]

one of the malware group may correct me on this, but sounds like a virus, I had one similar to this a while back. managed to remove it with Avira in the end, free of the 'net

[evilfantasy]

Can you get any of the scans to run from here > http://www.computer-juice.com/forums...-posting-7476/

[Bubba]

LOL Evil, I started to suggest that but didn't want to butt in.....................

[mightyd]

Nothing has been solved........ I followed the instructions on the getting rid of malware page... I installed Avira which found 5 viruses and got rid of them... and antispyware didn't find anything: (logs of all applications, antispyware, malware bytes, HJT, shown below)






SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/06/2009 at 06:21 PM

Application Version : 4.26.1002

Core Rules Database Version : 3879
Trace Rules Database Version: 1827

Scan type : Complete Scan
Total Scan Time : 01:58:35

Memory items scanned : 677
Memory threats detected : 0
Registry items scanned : 7938
Registry threats detected : 0
File items scanned : 333242
File threats detected : 0









Malware Bytes Log:




Malwarebytes' Anti-Malware 1.36
Database version: 2082
Windows 6.0.6001 Service Pack 1

06/05/2009 16:15:19
mbam-log-2009-05-06 (16-15-19).txt

Scan type: Quick Scan
Objects scanned: 70670
Time elapsed: 2 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)









HJT::: log


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:30:24, on 06/05/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18226)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\RocketDock\RocketDock.exe
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
F:\Program Files\Mozilla Firefox\firefox.exe
F:\Program Files\Trend Micro\HijackThis\juice.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...vilion&pf=cnnb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TY...vilion&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...vilion&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TY...vilion&pf=cnnb
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.ex e" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\2.0"
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe"
O4 - HKCU\..\Run: [Rapportexe] "C:\Program Files\Trusteer\Rapport\bin\RapportService.exe" -start -after_boot
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - Winlogon Notify: !SASWinLogon - F:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Recovery Service for Windows - Unknown owner - C:\Windows\SMINST\BLService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 7873 bytes

[evilfantasy]

This doesn't appear to be a malware issue. Can you try this? How to automatically repair Windows Vista using Startup Repair

[mightyd]

I bought my laptop with vista already installed on it, and therefore do not have the vista CD.....

[evilfantasy]

OK, lets run one more scan to be sure this is or is not a malware issue then go from there.

Download DrWeb CureIt & save it to your desktop. Scan with DrWeb-CureIt as follows:

• Double-click on drweb-cureit.exe and then click Start
• An information notice will appear, click OK.
• This starts a short scan that will scan the files currently running in memory.
• If you get a prompt to buy the full version just exit out of the window. The scanner will still work without buying the full version
• If or when something is found, click the Yes button when it asks you if you want to cure it.

• Once the short scan has finished, Click Settings > Change Settings
• Under the Scanning tab UNcheck Heuristic analysis and click OK
• Back at the main window, select the Complete scan button and then click the Green Arrow Start Scanning button on the right and the scan will start.
• Click Yes to all if it asks if you want to cure/move any file(s).
• When the scan is done.
• In the Dr.Web CureIt menu on top left, click File and choose Save report list.
• Save the DrWeb.csv report to your Desktop.
• Exit Dr.Web Cureit.
• Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.

* After reboot, Right-click the Dr.Web log on the desktop and choose Open With > Notepad
* Copy and paste that log in the next reply

[mightyd]

I forgot to save the report... but 5 viruses were removed... if i remember correctly it was something like VBS Generic.45.... They were all the same virus i believe because they were associated with the windows vista sidebar gadget... (*miniradio" - which i installed months ago so i doubt this is the problem)

By looking this problem up on google, there seems to be a number of cases like the problem i am having and i am unsure whether to intall the reccomended hotfix:

http://support.microsoft.com/kb/936686/en-us

The other forum i went on said some other stuff which i also checked out... and it appears that in my services... "SL UI Notifcation Service" and "Software Licensing" do not start on startup (when i try to start them myself, the quickly turn off...) - i thought this might help give you more information...

Just to let you know - i can access things like system restore and control panel through Windows Explorer as i discovered, but they do not run from the start menu... (And i do not have any previous restore points which i can restore back to...)

Thanks for your help so far by the way. =]

[evilfantasy]

Open Dr Web and click one of the tabs in the upper left (either File or Options), you can get the log from there.