[Jayu]

Hi, evilFantasy how 'bout this one?

Logfile of HijackThis v1.99.1
Scan saved at 4:19:10 PM, on 8/15/2007
Platform: Unknown Windows (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\HP Connections\6811507\Program\HP Connections.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Internet Explorer\IEUser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\System32\mstsc.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\explorer.exe
C:\Windows\system32\Macromed\Flash\FlashUtil9b.exe
C:\Users\Ida\AppData\Local\Temp\Temp2_hijackthis[1].zip\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: TTB000000 - {62960D20-6D0D-1AB4-4BF1-95B0B5B8783A} - C:\Users\Ida\AppData\Local\Temp\low\COUPON~1.DLL
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: CouponBar - {5BED3930-2E9E-76D8-BACC-80DF2188D455} - C:\Users\Ida\AppData\Local\Temp\low\CouponBarIE.dl l
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [OsdMaestro] "C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe"
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [DPService] "C:\Program Files\HP\DVDPlay\DPService.exe"
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - Global Startup: HP Connections.lnk = C:\Program Files\HP Connections\6811507\Program\HP Connections.exe
O4 - Global Startup: Powerword 2003.lnk = C:\Program Files\Kingsoft\Powerword 2003\XDICT.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: PowerWord - {9A687CA6-D585-4947-9ED9-BE96071F5CD9} - C:\PROGRA~1\Kingsoft\POWERW~1\XDictExB.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
O11 - Options group: [INTERNATIONAL] International*
O13 - Gopher Prefix:
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www1.snapfish.com/SnapfishActivia.cab
O18 - Protocol: dic - {C21F5C32-F57A-4A0D-8E0A-B672691C52D0} - C:\PROGRA~1\Kingsoft\POWERW~1\XDictExB.dll
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %ProgramFiles%\Windows Media Player\wmpnetwk.exe (file missing)

[evilfantasy]

Please do not begin a new diagnosis in an existing thread. You can start a new thread for a different HJT log. We have not gotten the last one fixed as far as I know.

Is this from a machine running Vista? If not what OS is it?

[evilfantasy]

Also:
HijackThis should be run from a permanent place on your hard drive. Please do this first: Go to C: and create a new permanent folder (call it hijackthis). Then put (or download - choose "save" not "run") the hijackthis.exe file in it (You must unzip it if it's zipped). You should now have C:\hijackthis\hijackthis.exe. Then run hijackthis by clicking this .exe file. By doing this, you will have backups if you accidentally remove the wrong item (running from a temporary folder these backups can easily get lost).

[Hybr!d]

What is the problem, you asked them to run hijackthis and that is what they have done.

[evilfantasy]

It is a different machine. It will be easier if they were in their own threads.

[Hybr!d]

*** Moved to it's own thread ***

[evilfantasy]

Thanks Dave, It would be too easy to suggest the wrong procedure on the wrong machine the other way.

Working on new log now......

[evilfantasy]

Why do you not have any Antivirus? Download Avast! Home Free Here Run scans as soon as possible.

Go into add/remove programs and see if anything you know shouldn't be there has been installed that you can un-install. Like Toolbars.

Entries to remove in HJT.
Start HJT and select do a system scan only.
Check mark these entries.
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: TTB000000 - {62960D20-6D0D-1AB4-4BF1-95B0B5B8783A} - C:\Users\Ida\AppData\Local\Temp\low\COUPON~1.DLL
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O3 - Toolbar: CouponBar - {5BED3930-2E9E-76D8-BACC-80DF2188D455} - C:\Users\Ida\AppData\Local\Temp\low\CouponBarIE.dl l
remember to close all windows before clicking fix checked

Then run CCleaner. Use the default options.
If you do not have CCleaner please install it. Here
Once CCleaner is open use the default options and click Analyze and it will show a log of what will be removed. Next click Run Cleaner to remove everything.
Next on the upper left of CCleaner select the Issues tab.
Next click Scan For Issues. Next click Fix selected issues.
It will prompt you to make a backup. For the first run I would suggest doing so.

If you don't have Spybot Search & Destroy please download/install it. Here
Check for updates now and get any updates.
Look for the Immunize feature in Spybot and use it.
Do not use the Teatimer function.
Run Spybot and let it fix what it finds.
If it finds anything it can not fix let us know.

Then please post a fresh HJT log.

[Jayu]

Hi again,
well we do have Norton, but somehow it's not quite OK? I'm replacing the IT guy here. He's pi$$ed somehow with the upper management. The OS is XP, and 1 is Vista. Somehow, the network got screwed, then the printers....my goodness, it would be all day tomorrow. Thx guys for helping me out.

[evilfantasy]

You may want to tell management he has your network at a critical state in not having it secure!!!!

Let us know if further advice is needed.