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#1
25th Oct 2009, 01:16
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hello. here i am again keep having trouble with my troublesome computer. and i am sharpening an axe to fix it. but before i do anything harm to my pc, i think i should ask for your help again first, please.
since several weeks ago my antivirus avira and superantispyware cannot be updated. eventhough the progress of updating files were loaded succesfully. but i have just realised today and tragically, every single day the avira told me there were no update files installed. and everyday the superantispyware pop up keeps confirming me that there are some new files are available to be downloaded and eventhough i have just already downloaded the updates a single minute before. also i keep having troble to install malwarebytes. but luckly, spybotsearch and destroy is still run well. here is the avira log: Avira AntiVir Personal - Free Antivirus Updater Creation time: Sun Oct 25 13:56:00 2009 Operating system: Windows XP (Service Pack 2) [5.1.2600] Product information: Product version: 9.0.0.410 Updater: C:\Program Files\Avira\AntiVir Desktop\update.exe 9.0.0.52 Plugin: C:\Program Files\Avira\AntiVir Desktop\updext.dll 9.0.0.6 Temp Directory: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\ Backup folder: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\BACKUP\ Installation Directory: C:\Program Files\Avira\AntiVir Desktop\ Updater folder: C:\Program Files\Avira\AntiVir Desktop\ AppData folder: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\ [UPD] [INFO] Checking whether newer files are available. [UPD] [INFO] Select update server 'http://personal.avira-update.com/update'. [UPD] [INFO] Downloading of 'http://personal.avira-update.com/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'. [UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library. [UPD] [INFO] Downloading of 'http://personal.avira-update.com/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'. [UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library. [UPD] [INFO] Downloading of 'http://personal.avira-update.com/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'. [UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library. [UPD] [INFO] Select update server 'http://personal.avira-update.net/update'. [UPD] [INFO] Downloading of 'http://personal.avira-update.net/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'. [UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library. [UPD] [INFO] Downloading of 'http://personal.avira-update.net/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'. [UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library. [UPD] [INFO] Downloading of 'http://personal.avira-update.net/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'. [UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library. [UPD] [INFO] Select update server 'http://62.146.66.184/update'. [UPD] [INFO] Downloading of 'http://62.146.66.184/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'. [UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library. [UPD] [INFO] Downloading of 'http://62.146.66.184/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'. [UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library. [UPD] [INFO] Downloading of 'http://62.146.66.184/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'. [UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library. [UPD] [INFO] Select update server 'http://perspeak.avira-update.com/update'. [UPD] [INFO] Downloading of 'http://perspeak.avira-update.com/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'. [UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library. [UPD] [INFO] Downloading of 'http://perspeak.avira-update.com/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'. [UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library. [UPD] [INFO] Downloading of 'http://perspeak.avira-update.com/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'. [UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library. [UPDLIB] [ERROR] No other server... [UPD] [ERROR] Generation of update structure failed. UpdateLib delivers error 537. Summary: ******** 0 Files downloaded 0 Files installed 13:57:06 The update failed! and i think also i have some major problems, i am wondering why i keep having problem to access my gmail and yahoo email account. eventhough i am pretty pretty sure i have put the very very correct password. i am just hypervigillance, does any hacker steal my password? any help would be greatly appreciated. thanks for your time and concern. |
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#2
25th Oct 2009, 16:04
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Let's see if we can get some info so that we can determine which system file has been corrupted. That way we can try to replace it.
Download and save the below to your PC (save it anywhere you can find it. The Desktop is fine). Then double click on it to run it. AVPFind.bat It should take a couple minutes to run. You will see a black command prompt window while it is running and it should close when it is finished. Once it finishes, attach the c:\avplog.txt Now download and Run exeHelper
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file) Next, try running the below online scan: http://www.superantispyware.com/onlinescan.html Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. See if you can save a log with it and attach it in the next reply. Next post please add:
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#3
26th Oct 2009, 06:48
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thanks so much for the reply and for taking the time. i am sorry to bother you again. i don't mean to do that. here are both the logs. i have tried to download SAS onlinescan, but it was like eternity since my internet connection is like a hell on earth at this moment, but if it's okay i'll try to make a download later. i apologise cannot post the SAS today.
exeHelper by Raktor Build 20091021 Run at 19:31:16 on 10/26/09 Now searching... Checking for numerical processes... Checking for bad processes... Checking for bad files... Checking for bad registry entries... Resetting filetype association for .exe Resetting filetype association for .com Resetting userinit and shell values... Resetting policies... --Finished-- ************************************************** ********************* ******* * AVPFind.bat - (c) 09/01/2009 By Chaslang * * * * Helps to identify potential AntiVirus Pro infected system DLL files and * * and poosible replacement files to use during cleanup. * ************************************************** ********************* ******* Windows OS is Microsoft Windows XP [Version 5.1.2600] ============= Finding copies of eventlog.dll ================================= "C:\WINDOWS\system32\eventlog.dll" 55808 03/08/2004 21:56 "C:\WINDOWS\system32\dllcache\eventlog.dll" 55808 03/08/2004 21:56 ============= Finding copies of netlogon.dll ================================= "C:\WINDOWS\$hf_mig$\KB968389\SP2QFE\netlogon. dll" 408064 07/02/2009 01:46 "C:\WINDOWS\$hf_mig$\KB975467\SP2QFE\netlogon. dll" 408064 07/02/2009 01:46 "C:\WINDOWS\SoftwareDistribution\Download\555558d2 c7916b118ad5baef62b18 136\sp2qfe\netlogon.dll" 408064 07/02/2009 01:46 "C:\WINDOWS\SoftwareDistribution\Download\de81b460 c3abcfc5b8494c785a5f3 944\sp2qfe\netlogon.dll" 408064 07/02/2009 01:46 "C:\WINDOWS\system32\netlogon.dll" 407040 03/08/2004 21:56 "C:\WINDOWS\system32\dllcache\netlogon.dll" 407040 03/08/2004 21:56 ============= Finding copies of scecli.dll ================================= "C:\WINDOWS\system32\scecli.dll" 180224 03/08/2004 21:56 "C:\WINDOWS\system32\dllcache\scecli.dll" 180224 03/08/2004 21:56 ************************************************** ********************* ******* thanks sooo much for helping. greatly appreciated. |
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#4
26th Oct 2009, 09:37
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If you already have ComboFix be sure to delete it and download a new copy.
Download ComboFix© by sUBs from one of the below links. Be sure top save it to the Desktop. Link #1 Link #2 **Note: It is important that it is saved directly to your Desktop Close any open Web browsers. (Firefox, Internet Explorer, etc) before starting ComboFix. Temporarily disable your antivirus and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them. Double click combofix.exe & follow the prompts. Vista users Right-Click on ComboFix.exe and select Run as administrator (you will receive a UAC prompt, please allow it) When finished ComboFix will produce a log for you. Post the ComboFix log in your next reply. Important: Do not mouseclick ComboFix's window while it is running. That may cause it to stall. Remember to re-enable your antivirus and antispyware protection when ComboFix is complete. If you have problems with ComboFix usage, see How to use ComboFix
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