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#1
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| hi evilfantasy my computer appears to have been running ok, however, today whilst i was using the internet it had a major crash..... the screen went blue and came up with a message indicating that all my physical memory is being deleted!!! i quickly turned the computer off at the plug then rebooted. i had a serious error report prompt. however the corrupted error report couldnt be sent to microsoft. i have checked what updates have been installed since the beginning of april and there are loads of microsoft updates. any ideas? |
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#2
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| It could be many things. You can post a Hijackthis log and I will see if anything else got back in.
__________________ . Never argue with an idiot. They'll bring you down to their level, then beat you with experience. . . |
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#3
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| hi thanks for the response. log as requested. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 19:26:54, on 06/04/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Tall Emu\Online Armor\oasrv.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe C:\PROGRA~1\Grisoft\AVG7\avgemc.exe C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe C:\Program Files\Comodo\CBOClean\BOCORE.exe C:\Program Files\Comodo\Firewall\cmdagent.exe C:\WINDOWS\system32\HPZipm12.exe C:\Program Files\TalkTalk\bin\sprtsvc.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe C:\WINDOWS\System32\alg.exe C:\Program Files\Nokia\Nokia Software Launcher\NSLauncher.exe C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Gigabyte\ET5Pro\GUI.exe C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe C:\PROGRA~1\Grisoft\AVG7\avgcc.exe C:\Program Files\ATI Technologies\ATI.ACE\cli.exe C:\Program Files\Comodo\Firewall\cfp.exe C:\Program Files\TalkTalk\bin\sprtcmd.exe C:\PROGRA~1\Comodo\CBOClean\BOC425.exe C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe C:\WINDOWS\system32\drivers\ctfmun.exe C:\Program Files\Tall Emu\Online Armor\oaui.exe C:\Program Files\MSN Messenger\msnmsgr.exe C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe C:\Program Files\IVT Corporation\BlueSoleil\BlueSoleil.exe C:\Program Files\internet explorer\iexplore.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Trend Micro\HijackThis\sniper.exe.exe C:\WINDOWS\system32\wbem\wmiprvse.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/news R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [EasyTuneVPro] C:\Program Files\Gigabyte\ET5Pro\ETcall.exe O4 - HKLM\..\Run: [NSLauncher] C:\Program Files\Nokia\Nokia Software Launcher\NSLauncher.exe /startup O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\Comodo\Firewall\cfp.exe" -s O4 - HKLM\..\Run: [TalkTalk] "C:\Program Files\TalkTalk\bin\sprtcmd.exe" /P TalkTalk O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [BOC-425] C:\PROGRA~1\Comodo\CBOClean\BOC425.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe" O4 - HKLM\..\Run: [ntuser] C:\WINDOWS\system32\drivers\ctfmun.exe O4 - HKLM\..\Run: [autoload] C:\Documents and Settings\abc\Local Settings\Application Data\spooll.exe O4 - HKLM\..\Run: [OnlineArmor GUI] "C:\Program Files\Tall Emu\Online Armor\oaui.exe" O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe O4 - HKCU\..\Run: [ntuser] C:\WINDOWS\system32\drivers\ctfmun.exe O4 - HKCU\..\Run: [autoload] C:\Documents and Settings\abc\Local Settings\Application Data\spooll.exe O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user') O4 - Global Startup: ATI CATALYST System Tray.lnk = C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe O4 - Global Startup: BlueSoleil.lnk = ? O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813 O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {1E3F1348-4370-4BBE-A67A-CC7ED824CA85} (Microsoft Genuine Advantage Self Support Tool) - http://go.microsoft.com/fwlink/?LinkId=82580 O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1005.cab O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://go.divx.com/plugin/DivXBrowserPlugin.cab O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/sof...iveXPlugin.cab O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe O23 - Service: BOCore - COMODO - C:\Program Files\Comodo\CBOClean\BOCORE.exe O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - COMODO - C:\Program Files\Comodo\Firewall\cmdagent.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe O23 - Service: SupportSoft Sprocket Service (TalkTalk) (sprtsvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\TalkTalk\bin\sprtsvc.exe O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\ssrc.exe O23 - Service: Online Armor (SvcOnlineArmor) - Tall Emu - C:\Program Files\Tall Emu\Online Armor\oasrv.exe O23 - Service: SupportSoft Repair Service (TalkTalk) (tgsrvc_TalkTalk) - SupportSoft, Inc. - C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe -- End of file - 8671 bytes |
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#4
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| I'm going to move this to a new thread. Starting over will be easier. ---------- Download SDFix.exe and save it to your Desktop. Double click SDFix.exe and it will extract the files to %systemdrive% (Drive that contains the Windows Directory, typically C:\SDFix) Please then reboot your computer in Safe Mode by doing the following:
---------- Please download Combofix by sUBs from one of the below links. (Try all three if necessary)Important! Combofix.exe MUST be saved to and ran from the Desktop.
---------- Next post add SDFix log Combofix log
__________________ . Never argue with an idiot. They'll bring you down to their level, then beat you with experience. . . |
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#5
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| contents of SDFix as follows. SDFix: Version 1.167 Run by abc on 07/04/2008 at 20:33 Microsoft Windows XP [Version 5.1.2600] Running From: C:\SDFix Checking Services : Restoring Windows Registry Values Restoring Windows Default Hosts File Rebooting Checking Files : No Trojan Files Found Removing Temp Files ADS Check : Final Check : creating catchme.sys error: Access is denied. driver loading error catchme 0.3.1351 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net Rootkit scan 2008-04-07 20:38:41 Windows 5.1.2600 Service Pack 2 NTFS detected NTDLL code modification: ZwClose scanning hidden processes ... IPC error: 2 The system cannot find the file specified. scanning hidden services & system hive ... scanning hidden registry entries ... scanning hidden files ... scan completed successfully hidden processes: 0 hidden services: 0 hidden files: 0 Remaining Services : Authorized Application Key Export: [HKEY_LOCAL_MACHINE\system\currentcontrolset\servic es\sharedaccess\parameters\firewallpolicy\standard profile\authorizedapplications\list] "%windir%\\system32\\sessmgr.exe"="%windir%\\syste m32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019" "C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger" "C:\\Program Files\\Grisoft\\AVG7\\avginet.exe"="C:\\Program Files\\Grisoft\\AVG7\\avginet.exe:*:Enabled:avgine t.exe" "C:\\Program Files\\Grisoft\\AVG7\\avgamsvr.exe"="C:\\Program Files\\Grisoft\\AVG7\\avgamsvr.exe:*:Enabled:avgam svr.exe" "C:\\Program Files\\Grisoft\\AVG7\\avgcc.exe"="C:\\Program Files\\Grisoft\\AVG7\\avgcc.exe:*:Enabled:avgcc.ex e" "C:\\Program Files\\Grisoft\\AVG7\\avgemc.exe"="C:\\Program Files\\Grisoft\\AVG7\\avgemc.exe:*:Enabled:avgemc. exe" "C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1" "C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)" "C:\\WINDOWS\\pchealth\\helpctr\\binaries\\HelpCtr .exe"="C:\\WINDOWS\\pchealth\\helpctr\\binaries\\H elpCtr.exe:*:Enabled:Remote Assistance - Windows Messenger and Voice" "C:\\Program Files\\TalkTalk\\bin\\sprtsvc.exe"="C:\\Program Files\\TalkTalk\\bin\\sprtsvc.exe:*:Enabled:sprtsv c.exe" "C:\\Program Files\\TalkTalk\\bin\\sprtcmd.exe"="C:\\Program Files\\TalkTalk\\bin\\sprtcmd.exe:*:Enabled:sprtcm d.exe" "C:\\Program Files\\TalkTalk\\agent\\bin\\bcont_nm.exe"="C:\\Pr ogram Files\\TalkTalk\\agent\\bin\\bcont_nm.exe:*:Enable d:bcont_nm.exe" "C:\\Program Files\\TalkTalk\\agent\\bin\\bcont.exe"="C:\\Progr am Files\\TalkTalk\\agent\\bin\\bcont.exe:*:Enabled:b cont.exe" "C:\\Program Files\\IVT Corporation\\BlueSoleil\\BlueSoleil.exe"="C:\\Prog ram Files\\IVT Corporation\\BlueSoleil\\BlueSoleil.exe:*:Enabled: BlueSoleil" [HKEY_LOCAL_MACHINE\system\currentcontrolset\servic es\sharedaccess\parameters\firewallpolicy\domainpr ofile\authorizedapplications\list] "%windir%\\system32\\sessmgr.exe"="%windir%\\syste m32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019" "C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1" "C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)" Remaining Files : File Backups: - C:\SDFix\backups\backups.zip Files with Hidden Attributes : Fri 14 Dec 2007 4,348 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak" Tue 1 Apr 2008 34,200 ..SH. --- "C:\WINDOWS\system32\drivers\ctfmun.exe" Tue 1 Apr 2008 38,542 ..SH. --- "C:\Documents and Settings\abc\Local Settings\Application Data\spooll.exe" Tue 26 Feb 2008 23,552 ...H. --- "C:\Documents and Settings\abc\My Documents\business files\~WRL0001.tmp" Wed 12 Mar 2008 1,579 A..H. --- "C:\Documents and Settings\abc\Local Settings\Application Data\SupportSoft\talktalk\abc\data\sprt_articlefaq \BIT52.tmp" Wed 12 Mar 2008 1,554 A..H. --- "C:\Documents and Settings\abc\Local Settings\Application Data\SupportSoft\talktalk\abc\data\sprt_articlefaq \BIT53.tmp" Wed 12 Mar 2008 1,469 A..H. --- "C:\Documents and Settings\abc\Local Settings\Application Data\SupportSoft\talktalk\abc\data\sprt_articlefaq \BIT54.tmp" Wed 12 Mar 2008 2,072 A..H. --- "C:\Documents and Settings\abc\Local Settings\Application Data\SupportSoft\talktalk\abc\data\sprt_articlefaq \BIT55.tmp" Wed 12 Mar 2008 2,013 A..H. --- "C:\Documents and Settings\abc\Local Settings\Application Data\SupportSoft\talktalk\abc\data\sprt_articlefaq \BIT56.tmp" Wed 12 Mar 2008 1,595 A..H. --- "C:\Documents and Settings\abc\Local Settings\Application Data\SupportSoft\talktalk\abc\data\sprt_articlefaq \BIT57.tmp" Wed 12 Mar 2008 2,654 A..H. --- "C:\Documents and Settings\abc\Local Settings\Application Data\SupportSoft\talktalk\abc\data\sprt_articlefaq \BIT58.tmp" Wed 12 Mar 2008 1,538 A..H. --- "C:\Documents and Settings\abc\Local Settings\Application Data\SupportSoft\talktalk\abc\data\sprt_articlefaq \BIT59.tmp" Wed 12 Mar 2008 2,548 A..H. --- "C:\Documents and Settings\abc\Local Settings\Application Data\SupportSoft\talktalk\abc\data\sprt_articlefaq \BIT5A.tmp" Wed 12 Mar 2008 1,686 A..H. --- "C:\Documents and Settings\abc\Local Settings\Application Data\SupportSoft\talktalk\abc\data\sprt_articlefaq \BIT5B.tmp" Wed 12 Mar 2008 1,969 A..H. --- "C:\Documents and Settings\abc\Local Settings\Application Data\SupportSoft\talktalk\abc\data\sprt_articlefaq \BIT5C.tmp" Wed 12 Mar 2008 1,581 A..H. --- "C:\Documents and Settings\abc\Local Settings\Application Data\SupportSoft\talktalk\abc\data\sprt_articlefaq \BIT5D.tmp" Wed 12 Mar 2008 2,551 A..H. --- "C:\Documents and Settings\abc\Local Settings\Application Data\SupportSoft\talktalk\abc\data\sprt_articlefaq \BIT5E.tmp" Finished! |
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#6
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| Hows combofix coming along?
__________________ . Never argue with an idiot. They'll bring you down to their level, then beat you with experience. . . |
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#7
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| hi evil fantasy sorry for the delayed reply. i got mega problems with my computer!!! i'm using another computer at the mo. i cant even start my computer at home.. it comes up with an error message saying there is a system32 config error or something.. and that its corrupt and needs to have windows re-installed to repair. i have tried to repair with disks but not havign any luck!! can you advise? |
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#8
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| What do the disks say on them and did they come with the computer.
__________________ . Never argue with an idiot. They'll bring you down to their level, then beat you with experience. . . |
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#9
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| one of my friends who knows a bit about computers has tried to sort it out but he thinks the hard drive may be faulty!! apparently, the disks i had with the computer wouldnt boot up - so he has used his own disk to try and get it working. still no luck - the only thing to do was to re-install windows again - although this would erase all info, files, etc (which i dont want to do).. he tells me to take it to a computer shop and get it looked at by an expert! cant believe it..... |
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#10
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| something i forgot to mention was that since i installed armour firewall on the computer (after you fixed it) i kept getting a prompt asking whether system32/config could run a program?? i kept hitting 'block' on the firewall - as i thought it may have been a corrupt application! could this have caused a problem? |
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#11
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| I don't think it would have caused the problems you are having. Might be time to take it to the shop as your friend has suggested.
__________________ . Never argue with an idiot. They'll bring you down to their level, then beat you with experience. . . |
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