[sixpence]

My PC takes forever to boot up and shut down. I get lots of msgs saying "programme not responding" I get msgs saying
" your pc has recovered from a serious problem" Plus rundll msgs, cant remember what that one said. I have been advised to download "COMBOFIX" but it seems very complicated, and as my pc knowledge is very limited, I dont want to bite of more than I can chew.

[evilfantasy]

You should only run ComboFix if someone who is trained to use it says to.

If you work through our Malware Removal Guide and post the logs we can see what's going on and if it's malware or not.

[sixpence]

Thanks for replying. As explained, I have very limited PC knowledge, and lack confidence when it comes to getting involved to deep with my PC. I have looked at the malware advice you sent, and not too sure if I could manage, it appears to be a bit technical. What do you think? Could someone without technical knowledge manage what you suggest?

[evilfantasy]

If you read it, it's designed step by step what you need to do.

I can make it easier and post just what you need to do here so you aren't seeing anything more than needed. Just be sure to post the logs.

If you already have SUPERAntiSpyware be sure to check for updates before scanning!

Download SUPERAntiSpyware.exe

Alternate download link 1
Alternate download link 2

• Double-click the icon on your desktop to run the installer.
• When asked to Update the program definitions, click Yes
• If you encounter any problems while downloading the updates, manually download and unzip them from here
• Next click the Preferences button.

• Under Start-Up Options uncheck the following:
• Start SUPERAntiSpyware when Windows starts
• Show SUPERAntiSpyware icon in system tray
• Show splash screen on startup
  

• Click the Scanning Control tab.
• Under Scanner Options make sure only the following are checked:

• Close browsers before scanning
• Scan for tracking cookies
• Terminate memory threats before quarantining
• Scan Alternate Data Streams
  
• Please leave the others unchecked.
• Click the Close button to leave the Control Center screen.

• On the main screen click Scan your computer
• On the left check the box for the drive you are scanning.
• On the right choose Perform Complete Scan
• Click Next to start the scan. Please be patient while it scans your computer.
• After the scan is complete a summary box will appear. Click OK
• Make sure everything in the white box has a check next to it, then click Next
• It will quarantine what it found and if it asks if you want to reboot, click Yes
• To retrieve the removal information please do the following:

• After reboot, double-click the SUPERAntiSpyware icon on your desktop.
• Click Preferences. Click the Statistics/Logs tab.
• Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
• It will open in your default text editor (preferably Notepad).
• Save the notepad file to your desktop by clicking (in notepad) File > Save As...

• Save the log somewhere you can easily find it. (normally the desktop)
• Click close and close again to exit the program.
• Copy and Paste the log in your post.

----------

If you already have Malwarebytes be sure to check for updates before scanning!

Download Malwarebytes Anti-Malware.exe and save it to your desktop.

Alternate download link (.exe)

• Double-click mbam-setup.exe and follow the prompts to install the program.
• Be sure a checkmark is placed next to:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform Quick Scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad. Save it to a convenient location like the Desktop.
• The log is also automatically saved and can be viewed later by clicking the Logs tab in MBAM.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

• Copy & Paste the log in your post.

----------

Download TrendMicro HijackThis.exe (HJT) to the Desktop.

• Double-click on HJTInstall.
• Click on the Install button.
• It will automatically place HJT in C:\Program Files\TrendMicro\HijackThis\HijackThis.exe.
• Upon install, HijackThis should open for you.
• Click on the Do a system scan and save a log file button
• HijackThis will scan and then a log will open in notepad.
• Copy and then paste the entire contents of the log in your post.
• Do not have HijackThis fix anything yet. Most of what it finds will be harmless or even required.

Copy & Paste the log in your post.