[rkdub]

Hi, hAvAAck sent me here. I'm having some spyware trouble. I'm not awesome with computers. hAvAAck has walked me through getting into safe mode and running hijackthis and posting my log. It is as follows:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:41:29 PM, on 10/16/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM\aim.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ptec/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ptec/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ptec/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = wmplayer.exe //ICWLaunch
O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\system32\taskswitch.exe
O4 - HKLM\..\Run: [DeadAIM] rundll32.exe "C:\PROGRA~1\AIM\\DeadAIM.ocm",ExportedCheckODLs
O4 - HKLM\..\Run: [EPSON Stylus CX3800 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIACA.EXE /P26 "EPSON Stylus CX3800 Series" /O6 "USB001" /M "Stylus CX3800"
O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\ETRUST~1\realmon.exe -s
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [brastk] C:\WINDOWS\system32\brastk.exe
O4 - HKCU\..\Run: [Power2GoExpress] "C:\Program Files\CyberLink\Power2Go\Power2GoExpress.exe" /Startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1134415597281
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://download.games.yahoo.com/games/web_games/tikgames/cinematycoon/cinematycoon.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Phoenix VCD Service (PhnxVCDService) - Phoenix Technologies Ltd. - C:\WINDOWS\system32\PhnxCDSvr.exe

End of file - 4915 bytes

Thanks in advance for any help you can provide!

[hAvAAck]

This is my sister. She's very intelligent, just not with computers. Thanks in advance for the help!
She has constant "virus" notifications popping up from what is most likely a fake "virus scanner"

[Glaswegian]

Hi

Can you boot into Normal Mode? If yes, then can you run HJT in Normal Mode as per my instructions at the end of this post. If not, please let me know.

Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix. You should not have any open browsers or live internet connections when you are following the procedures below.

Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your logs are clean. Remember that although your symptoms may vanish, this does NOT mean that your system is clean.

If there is anything you don't understand, please ask BEFORE proceeding with the fixes.

Please ensure that you follow the instructions in the order I have them listed.



Malwarebytes' Anti-Malware
Please download Malwarebytes' Anti-Malware from here or here

Double-click mbam-setup.exe and follow the prompts to install the program.

• Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad. Please save it to a convenient location.

You can also access the log by doing the following:

-> Click on the Malwarebytes' Anti-Malware icon to launch the program.
-> Click on the Logs tab.
-> Click on the log at the bottom of those listed to highlight it.
-> Click Open.

Copy & Paste the entire report in your next reply.




Combofix
Next we'll use ComboFix. Please visit this webpage for download links, and instructions for running the tool: http://www.bleepingcomputer.com/comb...o-use-combofix

**Note: It is important that ComboFix is saved directly to your desktop**

Please ensure you read this guide carefully and install the Recovery Console. This will help us restore your system in the event of a serious crash. It's very simple to complete and will only take a few moments. A quick guide is detailed below.

Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
See here for a guide to disabling AV, Firewall and Anti-malware programmes.

Once you've downloaded the appropriate RC setup package for your system to the desktop, follow these instructions:

• Drag the setup package onto ComboFix.exe and drop it.
  
• Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.
• At the next prompt, click 'Yes' to run the full ComboFix scan.
  
  
  
• When the tool is finished, it will produce a report for you.

Please post the log C:\ComboFix.txt along with a fresh HijackThis log for further review.

NOTE: Combofix prevents autorun of all CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you - please let me know.