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#1
29th Jan 2009, 10:15
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Recently been downloading a lot of stuff so don't know if that's the problem. All of a sudden a pop up pops up from Norton 360 - my anti-virus software, stating i've got a virus(infostealer as it names) and need to restart it to remove it.
Did that.. then> after startup, a few hidden icons appear on my desktop and also in my documents folder. Those are named: desktop(config file), %USERPROFILE% (an empty folder), My Videos. all of them were created after startup. I don't want to delete them yet as it may crush my system even further therefore i want to hear any ideas of why thats happening. Of course any help will be greatful as well. Thanks in advance! |
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#2
29th Jan 2009, 11:10
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Download random's system information tool (RSIT) by random/random from and save it to your Desktop.
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#3
29th Jan 2009, 13:26
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log.txt
Quote:
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#4
29th Jan 2009, 13:27
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info.txt
Quote:
Thanks in advance |
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#5
29th Jan 2009, 13:59
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Download JavaRa
---------- Download Malwarebytes' Anti-Malware (MBAM)
Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.
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#6
30th Jan 2009, 04:04
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Heres the log..
You said remove all javaRa files from desktop, what are those? I dont think i have any, or do you mean the files i downloaded? Quote:
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#7
30th Jan 2009, 10:52
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Download ComboFix© by sUBs from one of the below links. Be sure top save it to the Desktop.
Link #1 Link #2 **Note: It is important that it is saved directly to your Desktop Close any open Web browsers. (Firefox, Internet Explorer, etc) before starting ComboFix. Temporarily disable your antivirus, and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them. Double click combofix.exe & follow the prompts. When finished ComboFix will produce a log for you. Post the ComboFix log and a new HijackThis log in your next reply. Important: Do not mouseclick ComboFix's window while it is running. That may cause it to stall. Remember to re-enable your antivirus and antispyware protection when ComboFix is complete. If you have problems with ComboFix usage, see How to use ComboFix
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#8
30th Jan 2009, 12:53
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I am bit confused by what you're telling me to do. I know how to do what you told me to but may i ask:
why i need to do this? what had caused my problems? I dont want to just follow steps doing something that i don't understand as i want to prevent similar fault from happening again. And also why so much to do? |
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#9
30th Jan 2009, 12:57
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In order to know if the malware is gone I need to see logs. Maybe just one, and maybe more depending on what I find.
Trust me. I'm not going to request anything that may be unnecessary. While I enjoy helping, I don't really want to look through a log if I don't have to. We actually do read every line in the logs and it can be time consuming.
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#10
30th Jan 2009, 13:14
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Apologies for hitting out at you, but as you know i am bit frustrated by these malware stuff although probably is my own wrong doing.
I just tried to run ComboFix. It would not allow me to run it as it is only for Win XP and i am running on Windows VISTA home premium. SO what can i do now? |
