[dasray]

hi all dont know if anyone can help.im writing on behalf of my brother.at the weekend his teenage daughter was mucking around with his computer and later it started playing up.it kept trying to send out emails but these were intercepted by his norton security.the whole screen would fill up with email scan boxes.a scan with norton revealed nothing so i downloaded avg onto his system.gave this a run and within minutes it found three trojans called SHEUR.AF2B.it dealt with these and quarantined them.the problem is now he cant seem to send or retreive emails.this is with virgin broadband.does anyone know anything about this threat and how he can get his emails working again.cheers if anyone can help,das.

[evilfantasy]

Lets see what is going on with the computer.

Download HijackThis to your desktop.
Double-click on the file you just downloaded.
Click on the "Install" button to install.
It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis
Please do not change the default install location.
Upon install, HijackThis should open for you.

Next click on the "Do a system scan and save a log file" button.
HijackThis will scan and then a log will open in notepad.
In the top left of the notepad window click "File" > "Save As" name it hijackthis and then save it to the Desktop.
Please save the log as a text (.txt) file or .log
Do NOT attach MS-Word .DOC files, they will NOT be looked at!
In your next post, copy then paste the log in the reply.
* Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
** Don't use the Analyse This button. It's findings are dangerous if misinterpreted.

[dasray]

cheers for the reply,hes got it sorted now.cheers das.

[evilfantasy]

Thanks for letting us know.

Safe surfing.......