[lolli_pop]

I have run HiJack This as I know I have a virus somewhere doing something but I'm not that great to know what it is lol. Shall I just post the log here? Although I did run it about a week ago and posted it on a forum which failed to get back to me at all so shall I re-run it and post the log or just post the one I already have?

[mbonwick]

Re-run HijackThis and post the log up here. See Guide For Attaching Logs To A Post
Also, did you change Hijackthis.exe file to analyze.exe because some viruses etc can hid from Hijackthis.exe

[lolli_pop]

Yes, I have already downloaded it and renamed it to analyse.exe. I will post the log on here soon :) thanks.

[lolli_pop]

Hey, I've re-run HiJack This.

Any help would be appreciated. Thank you :)

[evilfantasy]

I think a few of the things you have downloaded came with some extra baggage.

* Please download Combofix by sUBs. Place it on your Desktop. combofix.exe
* Double click combofix.exe & follow the prompts. Enter 1 and press enter at the prompt.
* When finished, it shall produce a log for you. Attach that log in your next reply.

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

[lolli_pop]

Have ran that. My computer has been running really weird lately. It's deleted any updates that Internet Explorer or Firefox made and makes it go back to the old versions and sometimes won't let me open programs such as Windows Media Player or any kind of image editing programs and AVG is acting weirdly, also with the updates as it says my computer clock is in front of the AVG update when it's not.

[evilfantasy]

Without following my instructions and providing logs I can't see where the problems are and know how to instruct you to remove them.

Combofix has backups in C:\qoovox
Go there and get me the log and post it please.

Or run Combofix again and post the log.

[lolli_pop]

I have just posted the log. Is it not the right one?

[evilfantasy]

Got it, you edited it in and I was already responding to your post.

BRB.

[evilfantasy]

OK, post a fresh HijackThis log please.

[lolli_pop]

Ok, thank you.

[evilfantasy]

Open HijackThis and select "Do a system scan only"
Place a check mark next to these entries.
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\comet\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)

Close all windows except for HijackThis and click "Fix checked"

=====
C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe <--Is this Antivirus?

If it is antivirus you will need to uninstall it. Running two AVs can cause conflicts.

=====

Please follow these directions carefully.

Run the BitDefender Online Scanner[FONT=Arial][SIZE=2]
Agree to the license and then select Scan.
DO NOT CHANGE THE OPTIONS TO SHOW ALL FILES SCANNED.
That will make your logs huge and we don't need to see clean files.
[/SIZE][/FONT]
Once Bitdefender completes the scan:
Click-on the Detected Problems tab.
Then select Click here to export the scan report.

When the window comes up to save the report, change the Save as type: box to:
Text (Tab Delimited) (*.txt) and then in the File name box enter change to bdscan then click Save.

This will save a file named bdscan.txt. I would suggest saving it to the Desktop so you can easily find it. (take notice of where you save it so you can find it later).
This bdcan.txt file will actually contain HTML code that we can easily view later while reviewing your log. All we have to do is rename the file to bdscan.html.

If you do not follow these step, you will have an incorrect log or worse a log summary which is useless to us.

Post the bdscan.txt file as an Attachment.
[SIZE=1]Thanks To Chaslang For The Bitdefender Guide!
[/SIZE]
=====

The BitDefender scan will take a little while.

Next post please add:
BitDefender log
Fresh HijackThis log

Tell me about the Virgin Broadband Advisor

[lolli_pop]

Hey, sorry I didn't get back to you. I tried getting back on the site after deleting those things you said but it kept saying that this website server was taking too long to load.

The anti-virus you're talking about is Virgin Antivirus, and I kept it on the computer because I like AVG but my sister likes Virgin so she put both on.

[evilfantasy]

Running two AVs is counter productive. You two need to decide on one and remove the other.

What about the logs.

BitDefender log
Fresh HijackThis log