[borderbandit]

i have a similar problem i have a anti virus programme on my computer when you right click on the icon it says run as administrator and if i try to install another anti virus programme it blocks my attempts it's not showing on the add/remove page so i cant uninstall it any ideas

[evilfantasy]

Try this.

Download randmbam.exe (MBAM)

It will try to create random names and shortcuts for Malwarebytes Anti Malware(MBAM) if you have it installed already.

• Double-click mbam-setup.exe and follow the prompts to install the program.
  
• At the end, be sure a checkmark is placed next to the following:
  • Update Malwarebytes' Anti-Malware
    
  • Launch Malwarebytes' Anti-Malware
  
  
• Then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select Perform quick scan, then click Scan.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Be sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and Paste the entire report in your next reply.

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

[borderbandit]

thank you for your efforts but i sorted it by using system restore then by restoring it back to the present again nice of you to go to all that trouble thanks

[evilfantasy]

System Restore only resets the registry to a prior configuration. So any malicious files are still on the computer. You should still run Malwarebytes to be sure nothing is hiding.

If you already have Malwarebytes be sure to update it before running the scan!

Download Malwarebytes' Anti-Malware (MBAM)

Alternate MBAM download link

• Double-click mbam-setup.exe and follow the prompts to install the program.
  
• At the end, be sure a checkmark is placed next to the following:
  • Update Malwarebytes' Anti-Malware
    
  • Launch Malwarebytes' Anti-Malware
  
  
• Then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select Perform quick scan, then click Scan.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Be sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and Paste the entire report in your next reply.

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.