[PFMarconi]

Still the same I'm afraid.

Tried restore twice with diff. dates plus getting online. No luck with either.

Just goes onto pop up box which says

Blue Band (at top says)
SmartBridge Alerts:BTHelpNotifier.exe - Entry Point Not Found
The actual message says "The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL."

If you want to call it a day, I will understand !

Thanks,
Paul

[evilfantasy]

BTHelpNotifier.exe is your BT Broadband. You might need to call them and see if they can reset your connection from their end.

[PFMarconi]

Thanks Evil

I'm a little confused over this aspect, as I have the laptop which is obviously up and running - via BT - but you say that BT will still need to be contacted to reset the faulty desktop, right?

By the way, I have a Linksys router to get the signal to the laptop. Hope that info doesn't cloud the situation!

Thanks,
Paul

[evilfantasy]

You may try resetting the router. Just unplug it for 10 seconds and plug it back in.

Might also try this.

• Open Internet Explorer, click the Tools button, and then click Internet Options.
• Click the Connections tab.
• Click the first entry in the Dialup and Virtual Private Networks list, and then click Settings.
• Select the Automatically detect settings check box, and then click OK.
• Repeat the previous two steps for each entry in the Dialup and Virtual Private Networks list.
• Click the Lan Settings button in the Connections tab, and repeat steps 4-6. Click OK on the Connections tab.
• Close Internet Explorer, and then restart it.

[PFMarconi]

For EVILFANTASY

Been away for a few days but on my return, had a chat with Linksys people. Finally, problem resolved - having done something about BTHelpNotifier.exe.

Anyway, many thanks for your considerable help.

Paul

[evilfantasy]

Originally Posted by PFMarconi

Been away for a few days....

Me too...

Glad you got it sorted out.