[Mooseknuckle]

should i just go ahead and reformat?

[sjb007]

Hi

The virustotal page is loading ok here, try again, if that fails then lets try an onlne scan as shown below

Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky Online Scanner.

**Vista users - right click IE/Firefox icon and run as administrator

Click Accept, when prompted to download and install the program files and database of malware definitions.

• Click Run at the Security prompt.
• The program will then begin downloading and installing and will also update the database.
• Please be patient as this can take several minutes.
• Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
• Click View scan report at the bottom.
• Click the Save Report As... button.
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply.

This animation will guide you through the process:


**Note**

To optimize scanning time and produce a more sensible report for review:
Close any open programs
Turn off the real time scanner of any existing antivirus program while performing the online scan. You may disconnect from the internet once you begin the scan.

Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.

[Mooseknuckle]

I just ended up going forward with the reformat....fortunately i heard the person did not need anything at all off of the laptop, so i went ahead and reformatted....thanks for your help SJB its appreciated.

[sjb007]

Not a problem, Thanks for updating me on the situation.