Messenger 8.5 Help Please

**ashmehta** · #1 15th Jun 2008, 13:04

Hi, i did have messenger 7.5 but have now been advised to installed the latest version 8.5. I must have tried so many websites but i keep getting this message

" Windows live installation can not be completed.

Make sure your computer is not running is safe mode, and that it has Windows Installer 3.1, or later then try again. To get the latest version of Windows Installer, go to the Windows Update Website and install all critical updates."

I have tried all day to install this but have failed.

Please help. Thank You . Ash

**Hybr!d** · #2 15th Jun 2008, 13:23

Please start posting in the right forums, they are there for a reason.

**ashmehta** · #3 15th Jun 2008, 14:43

Quote:

Originally Posted by Dave Hybrid

Please start posting in the right forums, they are there for a reason.

sorry dave, is this not the general software side because i did try to find but could not see. so i assumed this would be the relavent side.

**Emrys88** · #4 15th Jun 2008, 14:57

Do you have 7.5 installed still?

**ashmehta** · #5 16th Jun 2008, 14:59

Quote:

Originally Posted by Emrys88

Do you have 7.5 installed still?

yes i did at first, then i was advised to uninstall it, but still this did not make a diffrence

**Emrys88** · #6 17th Jun 2008, 00:19

Quick couple of checks.
You do have the recommended requirments?
Do you have any previous IM's installed?
Do you have Admin rights.

**ashmehta** · #7 20th Jun 2008, 11:45

Quote:

Originally Posted by Emrys88

Do you have 7.5 installed still?

no i took that out

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