[katylord]

Hi Everyone...
You may be able to save my christmas...i went to burn a cd off i tunes the other day as a xmas present and it said my cd driver was not installed correctly...3 days previous i had been burning and ripping music with no problems...it is a FUJITSU SIEMENS AMILO laptop...I phoned the manufacturers helpline and we did the whole thing with the recovery cd which worked in the cd drive so it hasnt broken...the guy on the phone said there could be issues with some software on my laptop...I've deleted the cd drive from my device manager and tried to fix it that way but when i reboot the computer it comes up saying the installation has failed and this message appears on screen HL-DT-ST DVDRAM GSA-T10N ATA Device Failed....
Please please can someone give me any ideas how to get it working!!!!

[Dave Hybrid]

Moved to the Multimedia, Drivers & Codecs forum.

[philthomas]

See if this helps :

Go back to Device Manager/IDE ATA/ATAPI Controllers expand the selection and right click the channel where the drive is located and select uninstall.
Then reboot and Windows will automatically reinstal the controller and redect & install the drive(s).
If there's a Windows glitch/corruption, this may flush it out.

[katylord]

hi thanks for the suggestion but that doesnt work either!! The cdrom doesnt install properly when computer is rebooted and just comes up with the failed message and contact device manufacturer....i did that and they wanted to charge me 60p a minute cos they think its a software issue as it recognised the recovery disc!!!!
HELP HELP HELP!!!!

[katylord]

sorry guys can i bump this one up as its still peeing me off and i'm running out of ideas!!!!

[philthomas]

It sounds to me like the drive is faulty/dying.

Can you sse the drive in bios ?

[katylord]

i've been assured on 2 seperate occasions that the drive is not faulty as it recognises the repair disc on the reboot menu.........

[philthomas]

Well .... the message "HL-DT-ST DVDRAM GSA-T10N ATA Device Failed" suggests otherwise.

Can you see the drive in bios ?

[katylord]

how do i do that??

[philthomas]

I'm a bit confused .... in post #4 you said :

"The cdrom doesnt install properly when computer is rebooted and just comes up with the failed message and contact device manufacturer"

but now you are saying ...

"it recognises the repair disc"

Does the drive show in My Computer ? .... as we need to establish whether it is installed or not ? ..... if it does, then dont worry about bios at this stage.

If it doesn't show in My Computer, to enter bios varies, depending on youtr PC/Laptop, but but there is a keyboard sequence at boot up, the Key to Enter bios (set up) may be displayed briefly when you boot up ..... if it doesn't have a look here for different options :

<Link hidden. Register for free to see this link!>

[katylord]

yeh when i phoned the manufacturer he said press F12 on startup and that showed that the cd drive was still being recognised.......that is why they said it was a software issue
When i delete all drives from device manager and then restart computer it doesnt install them properly!!!
In my computer it shows c: drive and d: drive......
sorry if this is all a bit complicated......you should try being me....its doing my head in!!!!
Thanks for your help x

[philthomas]

OK .... for the moment, let's forget what the manufacturer said and concentrate on what is happening now.

When you see Dives C: and D: in My Computer .... are they listed under Hard Disks ? or Drives with Removable Storage ?

[katylord]

hard drives

[philthomas]

OK, so it looks like your Hard Drive is partioned in 2 x parts .... Drive C: and Drive D:

Your CD Drive is missing, so let's take it from there ok.

If your drive is not showing in Windows, then there is either something physically wrong with the drive ... i.e. it is dead or faulty, or your Windows installation is corrupt somewhere.

When you dealt with the manufacturers helpline, did they get you to reinstall Windows from the Recovery disk(s) ?

[katylord]

no