[philthomas]

Well given that the drive will not install and you are getting the message :

"HL-DT-ST DVDRAM GSA-T10N ATA Device Failed"

I think you have to accept one of 2 x possible outcomes :

1. The drive is dead

or

2. Your Windows installation is corrupt

You seem reluctant to accept the drive is faulty, so in my opinion, the only other thing you can try is a reinstall of Windows. As you have the Recovery disks this shouldn't be a problem, but you will obviously lose any files/data you have, unless you copy them to a USB Flash drive or similar.

[katylord]

ok thanks for your help phil......much appreciated.....i thought from the start this is what i might have to do!!!!!!....just looking for ways round it but obviously there are none......cheers..... katy x

[philthomas]

You're welcome, but for what it's worth .... I reckon the drive has gone bad on you and will need replacing, but if you can reinstall Windows with it and it cures the problem (let's hope so), I will be proved wrong

[katylord]

yeh im living in hope ha ha !!!!

[philthomas]

....... let us know how you get on.

[zerocool]

If your drive is just missing from my computer then you could try this

[Start] [Run] [Regedit]
Registry Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class
Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318}
Value Data: [Delete All Value Data from UpperFilters and LowerFilters]
Note: Do not delete the Key or the Multi-String Values. Delete only the data values.
Exit Registry and Reboot

[katylord]

sorry i need it in step by step instructions......that meant nothing to me!!!!
Sorry!

[katylord]

hi Phil,
Just thought id let you know i fixed the little problem!!!! Had to go through the whole recovery cd and loose all the stuff off my computer.....boo hoo and goodbye to itunes!!!! But the cd drive now works again!!!! YAY!!!!
Thanks for your help anyway!!!
Katy x

[philthomas]

You're welcome ..... I'm glad it worked out well

[compdoc]

Hi, I had the same problem after ghosting from one laptop to another, Phils solution fixed my problem, quick as a flash. Thanks again.

[vireau]

I had the same problem. Saw something on the web that said is a registry problem. I tried all the things listed here as well with no success. I finally reformatted and fresh installed windows. The drive can now be seen in Vista. I am guessing from what I read that it IS a registry problem, but so far I have no info on what caused it. The one thing I can tell you is that I check My Computer after each and every update or software installation to be sure that the dvd is still recognized.

HL-DT-ST DVD RAM GSA-408N ATA Device Failed