[ravenbluebutred]

I have a problem with no sound on my Packard bell PC with XP media edition. I have 2 sound drivers (ASUSTek tiger capture device and Realtek AC 97 audio) both say in properties driver is enabled but has not been started. I have tried various measures without success and I fear I may have worsened the situation. I previousley had yellow !'s next to the microsoft kernal drivers with a code 42 but have now deleted the drivers from the legacy audio drivers and media control devices and can't seem to get them back. I have tried uninstalling and reinstalling drivers and updating drivers. I have also checked, deleted and reinstalled the plug and play enumerator. I have tried the system restore but that would always fail and now I have no restore points. I cannot reinstall windows as the pc came pre installed. Can anyone offer any help.

[Dave Hybrid]

A reinstall is going to be your best bet.

What brand is the PC, even though you didn't get a CD the recovery software may be stored on the PC.

[ravenbluebutred]

High thanks for the reply, the pc is Packard Bell but I think all the workings are NEC. I have tried system restore before but it wouldn't work and now there are no restore points. Is it possible to reinstall windows without a cd?

[Dave Hybrid]

What model is it?

[ravenbluebutred]

IXTREME GOLD MC 1807 S/N : 047717420540

Field Value
System Properties
Manufacturer Packard Bell NEC
Product 00000000000000000000000
Version PB14306701
Serial Number 047717420540
Universal Unique ID C09242FE-550DDA11-80004E45-435F4349
Wake-Up Type Power Switch

Field Value
Motherboard Properties
Manufacturer NEC COMPUTERS INTERNATIONAL
Product P5S800-VM
Version Rev 1.xx
Serial Number MB-1234567890

I hope thats the right information.

[Dave Hybrid]

This should help:

http://support.pcworld.co.uk/layout.aspx?ID={4869613c-a6a5-4f2e-b599-bec391cbdad8}&CatID={45be0e63-6727-4c61-8a3f-833163f41aa2}

Copy and paste that URL into your browser.

[ravenbluebutred]

Thanks Dave, I followed the link and now have sound back. You are genius!!!
I made a bit of hash in backing up my files and lost quite a lot of photos:(
c'est la vie. Thanks for your assistance.

[Dave Hybrid]

No problem, you're welcome. :)