[felicia]

Hi Everyone,

Just recently its become really bad for sticking and pausing, I don't really know why, thats why I'm here.

Have run scans and stuff, its also doing it on some videos on computer?

[Wolfeymole]

Hi felicia

Have you cleaned out your temp internet files lately, done a defrag.
What AV and anti spyware are you running?

[felicia]

Hiya!

I did defrag but that was ages ago more than 2 months (not sure how regular you supposed to do it)

Have cleared all temp files

I've got Norton AV and spy thingy (comes with BT) and zonealarm firewall.

It hasn't always been so jumpy and rubbish

[Wolfeymole]

Sack Norton immediately and the Spy thingy that comes with BT.

To get shut of Norton completely go here.

Get Avast and Spybot from our Downloads section and get the latest updates for Spybot.

Zone Alarm is ok though.

Run those programs and get back to us felicia ok.

We are here to help.

[felicia]

Ok, i'm bit nervous about taking off Norton but you know more than me so i will, should I uninstall Norton then install others or get others and then unistall? Will there be any problems you think?

[Wolfeymole]

Just removing Norton from Add/Remove is not enough unfortunately Felicia.
You need to use the uninstall tool.
For the brief time you are online downloading Avast won't make a difference.
Install it then get Spybot.
Trust me you won't believe how much faster your pc will run.

[d-shark]

let it load you know the red bar all the way to the top and then see if it works and if it it does its probably the internet conection

[Dave Hybrid]

Any progress on this felicia?

[felicia]

Hi, Sorry about not updating sooner.

I have installed the new antivirus and spy thing and taken norton off, does seem alot better, but now I'm thinking that in may be down to centain youtube pages or my internet speed at the time.

Thanks alot for all help and advice :)

[Dave Hybrid]

Ok, glad its better. :)

[Wolfeymole]

I feel sure you must have a broadband connection Felicia, but the main issue is with regard to how much memory you have and the speed of your CPU.
Any media files will make demands on the system so obviously the better pc you have the better the file will be.

[felicia]

To be fair the computer not that big, but it hasn't been as bad before, I also have moved a lot of stuff to my book thing I have which is 500gb, I'm sure I'm not really making the most of my resorces though. Its is broadband

[Wolfeymole]

"Your book"?

500GB?

You have lost me Felicia!

What are your mem and cpu ratings?

Right click on My Computer and chose Properties.

[felicia]

Lol!Ha,sorry,its external hard drive thing but they call it my book,I not at home so can't get specs, its only something like 26gb,think I have said in a previous issue, will look and post back,it get realy slow even with hardly
anyprograms running,thanks!

[Wolfeymole]

Please do, but it sounds like you need to do a complete new installation of the os to get it back to pristine condition.
Let us know ok?
:)