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#1
27th Sep 2007, 03:47
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Hi,
As i'm not sure if this is a virus or not I would appreciate being reconneced to the appropriate forum if so. I recently discovered that when opening IE7, another window will ALWAYS pop up, saying "preparing to install..." and the window being entitled Microsoft Office Standard Edition 2003. It then tries to gather required information, but fails, and error message comes up saying: "Error 25090 Offce Setup encountered a problem with the Office Source Engine, system error: -2147023838. Please open C:\Program Files\Microsoft Office\OFFICE11\1033\SETUP.CHM and look up "Office Source Engine" for information on how to resolve this problem." I follow these instructions, and am prompted to use administrative priveleges to enable me to go on services and applications, from where i can enable the office source engine if it has been disabled. It is indeed disabled, so i set it to start automatically. However, upon restarting the computer, it was disabled again, so I think this must be the problem. Sorry for the long post, but could anyone help me solve this annoying problem? Thanks, Luke |
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#2
27th Sep 2007, 03:50
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It's not a virus, uninstall office via the add/remove programs in control panel and reinstall.
__________________
My System: Hybr!d
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#3
27th Sep 2007, 03:54
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Ah ok. The only trouble with that is that Office 2003 came with my laptop and so I have no installation cds with it. :S
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#4
27th Sep 2007, 03:57
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You could always borrow a CD and use your licence number, that is perfectly leagal.
You must have some recovery CDs? |
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#5
27th Sep 2007, 04:01
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Nope, i have no recovery CDs or anything! My laptop was made as a 'ready' laptop for my uni, so i dont think i have any cds with it. I shall check though.
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#6
27th Sep 2007, 05:56
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Take it to where you bought it from then.
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#7
27th Sep 2007, 14:51
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The trouble is that I orderered it over the internet, and it was shipped over I believe. Therefore it makes the whole process harder. Why does this 'preparing to install' message only come up when i open microsoft progams (IE7, msn, etc.)?
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#8
27th Sep 2007, 15:03
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Because IE is using a part of office that isn't installed properly.
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#9
27th Sep 2007, 15:53
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Aha, i see...and the only solution would be if i can get a cd of office 2003 to allow me to reinstall it?
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#10
27th Sep 2007, 15:56
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Yeah.
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