[buzzby1080]

Good news. We've listened to your feedback and will no longer be charging a premium for our technical support helpline.

We're pleased to let you know that, from 2 April, calls to our technical support line will cost just 5p a minute when you call from your Orange Home Phone or BT landline.

If you need any help with your broadband, don't hesitate to call us on 0844 873 8586 during the opening hours below.

Opening hours
Starter and Broadband Technical Support: 24 hours a day, 7 days a week
Wireless & Talk and Mac Technical Support: 8am-11pm, 7 days a week

[serverguy]

That sounds better. I hate companies that charge for telephone support.

[Bubba]

How ya'll put up with theat racket/ you OWN provider fails to give service and you have to pay them to fix what you are paying them to work? So doesn't anyone think that they maybe "break" stuff just so you have to call them to "fix" it and they can get more cash out of you?

[philthomas]

Welcome to "Rip Off Britain"

[Bubba]

Originally Posted by philthomas

Welcome to "Rip Off Britain"

Wow Phil, I'm still amazed. Almost as amazed as I am at the number of typos I had in the previous post lol. I just counted 4 in the first sentence alone and it was only 7 words long as I let it appear . Just damn, take away my keyboard.........

But on the topic, let me see if I understand this correctly. Orange is a company that provides broadband to consumers In Great Britain. They install it in your house and if it ever gets quirky or you have problems then you have to pay THEM (5 pence) to get it working again?

[serverguy]

Yes.

Once again, Welcome to Rip Off Britain.

Actually, saying that, the company I use as an ISP do seem to be amongst the minority, and seem to value their customers rather well.

The last time the internet went down for 20 minutes, the phoned me to apologise. And you never have to wait more than 10 minutes to get an email reply.

But all the big companies, are wholly, and totally useless when it comes to support.

[Black Magic]

Originally Posted by Bubba

How ya'll put up with theat racket/ you OWN provider fails to give service and you have to pay them to fix what you are paying them to work? So doesn't anyone think that they maybe "break" stuff just so you have to call them to "fix" it and they can get more cash out of you?

Welcome to the world of "Marketing"

The idea behind alot of todays products is "Lets make it fragile so it will break soon, and bring out an even worse product in the next few months so the customer will need to buy the new product because the one he has will be broken"

Money drives people nuts these days...

[philthomas]

I'm with Virgin and they used to charge 50p a minute ..... nobody ever rang them, so they scrapped that idea (listened to feedback they said), I suppose NO FEEDBACK was pretty easy, even for them, to understand.

Now they have given us a FREE helpline, that routes straight through to an Indian Call Centre.
Trouble is the guy you speak to has cycled 10 miles to work, through a monsoon, from his hut and I guess you can unterstand, he doesn't really see your slow Broadband connection as much of a problem, in the overall order of things ...... even if you can get him to uunderstand the question.

[Bubba]

Wow. You speeds may be faster than ours, but I guess that is when you can get them. Over here we have laws against flim flam crap like that. I feel for you my brothers and sisters across the pond............

[philthomas]

This is like the Virgin Help Line :
.

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